friendly service and education and product options friendly service, i think i was not educated on my first purchase about diff mach. so i bot the G5 and should have started with a G4 which i heard after i bot G5, all the guy said was he told me what he heard about me , maybe he should tell me whats out there because i know nothing about these being new at the issue of having one.

Not accepting trade-in. Would not accept trade in of Phillips SimplyGo, with the purchase from them of a lighter pulse machine. They sold me the Simply Go less than a year ago and it was recently refurbished last month (under warranty). The replacement machine is good and the price was fair.

I had many questions about portable machines During my investigation of portable oxygen machines, I wound up speaking to Jeff in the sales department. He was extremely helpful. With all my questions, he made sure I understood his answers. Days later, I had more questions, and again I spoke with Jeff. He was very patient. Not only did he help me find the correct make/model for my needs, he was an absolute pleasure to do business with. He not only sold me on the machine, he sold me on doing business with Portable Oxygen Solutions. Since I placed my order, the company has been very communicative regarding the status of said order.

The fact that Chris Hinchee is a… The fact that Chris Hinchee is a veteran who deals with veterans was a definite plus for me. He was very helpful and I appreciate the veteran's discount. My Inogen G5 was delivered quickly and works great.

They answer the phone right away They answer the phone right away, THEY SPEAK AMERICAN ENGLISH (easily understandable!) are helpful and ask questions to clarify how they can help, then act and maintain close communications while the process (sale or RMA) is in play. They then 'bow out' until asked for further help