Quick and Responsive! Quick and responsive! This company is our go to for locks and door openers. We are a handyman service company in Houston, TX and work on many commercial doors, so selection and inventory are key for us. BarzelLock is our go-to and we will continue to use them. Great team!

Best Customer Service Rep and Meets their Commitments I needed this specific model of a Kaba lock to arrive within 2 days. Barzellock.com customer service found it for me, shipped it, and it arrived in 2 days from my phone call exactly as they promised. They had the very best price on the internet; and, they did not charge me extra for such extremely fast shipping. Outstanding and reliable company and customer service rep! Best I've found!

The customer support was great The customer support was great! They expedited my shipment and put up with me freaking out.

Decent prices; restocking fee if returned Overall, pretty good prices comparatively. Ordered the wrong lock. Tried to order the correct one from them. However, they complicated the process in the name of being helpful. Just a heads up that they have a restocking fee if you need to return anything. They do discount that if you order the replacement from them.

Emergency Need / Awesome Service Given We were in a situation where one of our secure buildings needed replacement electronic locks immediately due to a flood in our area. The manufacture quoted us 5 weeks for delivery. This company understood our need and found locks for us a few hours later. They shipped to us the same day and we had the critical parts coast to coast in 27 hours from the first call to them. Very impressive customer service and friendly, good prices too. Highest recommendation possible!