Best Customer Service Rep and Meets their Commitments I needed this specific model of a Kaba lock to arrive within 2 days. Barzellock.com customer service found it for me, shipped it, and it arrived in 2 days from my phone call exactly as they promised. They had the very best price on the internet; and, they did not charge me extra for such extremely fast shipping. Outstanding and reliable company and customer service rep! Best I've found!

Decent prices; restocking fee if returned Overall, pretty good prices comparatively. Ordered the wrong lock. Tried to order the correct one from them. However, they complicated the process in the name of being helpful. Just a heads up that they have a restocking fee if you need to return anything. They do discount that if you order the replacement from them.

excellent experience I made a mistake with the payment and as soon as I sent them a text to correct it they responded swiftly, asked questions to verify I'm getting the correct part, postponed the order until we sorted it all out and responded to every question I had in the meantime. The delivery came in faster than I thought it would and the part was exactly what I needed. 10/10. thanks!!!

Rare LCN gear motor in stock Rare LCN gear motor in stock, called to verify and promptly received a return call verifying part in stock. Placed order online and received gear motor in two days. Other suppliers giving 2 to 3 weeks lead time for this part. Barzel Lock kept us from having an ADA main entry door down for weeks.

Do not hesitate to use Barzel Lock Do not hesitate to use Barzel Lock! I have been in the lock industry since 1986, and this is one of the best (if not the best) companies that I have ever worked with!