Barzel is very customer oriented… Thanks for reaching out to us to make sure that our order was correct. The personal touch means a lot. Henry at Barzel has always been attentive and honest. Traits hard to find these days. Thank you !!!!

You took my order and then advised me… You took my order and then advised me that you were out of stock at the time and asked if I wanted to wait for shipment or cancel. I opted to wait and product was shipped sooner than expected, all pieces as ordered and in very substantial packaging. Except they were the wrong color. I needed white and I assumed that is how they came. I called the company and spoke to a representative who explained they dont come in white, good answer, I said thanks and guess I will have these powered coated locally. No problem for me, I appreciated the factual info I received from the company.

Excellent product and an even better… Excellent product and an even better customer service. I had a family emergency where I needed this specific lock ASAP for the safety of my family members due to unforeseen circumstances. I put in a request in the message box of the order for a faster delivery. I kid you not, I was called within minutes of placing my order and I received the product over night. 10/10 recommend this company. I honestly couldn’t believe how great their customer service was. The prices are reasonable for their high quality locks. Especially a lock that specifically met my needs. I rarely ever take the time to write a review but this review was well deserved.

Best Customer Service Rep and Meets their Commitments I needed this specific model of a Kaba lock to arrive within 2 days. Barzellock.com customer service found it for me, shipped it, and it arrived in 2 days from my phone call exactly as they promised. They had the very best price on the internet; and, they did not charge me extra for such extremely fast shipping. Outstanding and reliable company and customer service rep! Best I've found!

Barzel Lock is a quality run business Barzel Lock is a quality run business. I run a maintenance division in California, and I have ordered replacement lockset parts that were needed, and Henry responds with lightning speed for inquires and feed back. They are spot on...and a pleasure to deal with. Keep up the GREAT work Henry!