Barzel is very customer oriented… Thanks for reaching out to us to make sure that our order was correct. The personal touch means a lot. Henry at Barzel has always been attentive and honest. Traits hard to find these days. Thank you !!!!

Do not hesitate to use Barzel Lock Do not hesitate to use Barzel Lock! I have been in the lock industry since 1986, and this is one of the best (if not the best) companies that I have ever worked with!

excellent experience I made a mistake with the payment and as soon as I sent them a text to correct it they responded swiftly, asked questions to verify I'm getting the correct part, postponed the order until we sorted it all out and responded to every question I had in the meantime. The delivery came in faster than I thought it would and the part was exactly what I needed. 10/10. thanks!!!

I wanted to express my appreciation for… I wanted to express my appreciation for the outstanding service provided by one of your sales representatives. Although I regret not recalling his name, his dedication truly stood out. He patiently guided me through each step over the phone, maintaining clear communication via text. Remarkably, he managed to expedite the delivery of a door lock, contrary to the three-week estimate from other sources. Despite our lack of experience with this lock type, we successfully installed it within three hours, a testament to his guidance. I believe it's crucial to acknowledge exceptional performance, and I hope you'll pass on my gratitude to the commendable individual who made this positive experience possible. Best regards, [Andy

Great experience. Great experience. Sales staff called to let me know that the style of handle had changed and would be slightly different. Reaching out to a customer shows me they care. Thank you for the great experience. Michael peck Facilities manager MVI & ASC