You took my order and then advised me… You took my order and then advised me that you were out of stock at the time and asked if I wanted to wait for shipment or cancel. I opted to wait and product was shipped sooner than expected, all pieces as ordered and in very substantial packaging. Except they were the wrong color. I needed white and I assumed that is how they came. I called the company and spoke to a representative who explained they dont come in white, good answer, I said thanks and guess I will have these powered coated locally. No problem for me, I appreciated the factual info I received from the company.

Barzel is very customer oriented… Thanks for reaching out to us to make sure that our order was correct. The personal touch means a lot. Henry at Barzel has always been attentive and honest. Traits hard to find these days. Thank you !!!!

This is a GREAT place to shop! I have had a GREAT! experience with Barzel Lock, Henry was very helpful, answering my questions about the product I was looking at, he directed me to the web site, so I could place order. Ordering was easy and I received the product very promptly, this was very impressive to me. Best price, by far, compared to some other sources. I am totally satisfied with BarzelLock, I will recommend to all, THANK YOU, Juan Sanchez Longview, Tx

Great Customer Service Contact Barzel after searching for a mechanical lock that could withstand the outside elements. Purchased the lock which was easy. Produce arrived in great shape and installed. This is a solid lock which i expect will give years of great service. The staff at Barzel were extremely helpful during the purchase when I had questions. I will purchase from them again.

Rare LCN gear motor in stock Rare LCN gear motor in stock, called to verify and promptly received a return call verifying part in stock. Placed order online and received gear motor in two days. Other suppliers giving 2 to 3 weeks lead time for this part. Barzel Lock kept us from having an ADA main entry door down for weeks.