The ease of purchasing online The ease of purchasing online, the process is hustle free. Customer care is good. Twice I bought a wrong product and twice a got my refund without any problems. However I think there are areas for improvement. 1. There are a lot of your products which are not online. This could be improved. Get all your products online. 2. Instead of refunding and get through the whole purchasing process is it not possible to just change the product I want to buy

Much needed and convenient online shopping from diaspora Easy to order on line and convenient for diasporians. I benefitted from the winter specials discount. Once my order was ready for collection, I received a whats app message. I also received another once my order was collected by the person I nominated. There is an option to pay online or in store after placing the order, I paid in store since this was my first time to order online. Delivery service will be awesome, please look into it. Thanks, will call again soon.

Love the Magnum silver tiles, however, collection is riddled with delays Love the Magnum silver tiles, hands down one of the best tiles l'v seen and l believe Union Hardware are the only ones that stock them. What l did not like is the inefficiency of click and collect. I expected to collect the tiles the following day after purchase, however my representative was informed he couldn't collect as payment from DPO was not reflecting on their system. Interestingly I had also purchased products from a competing retailer a stones throw from Union Pomona and they also use DPO for payments, and what l found is their click and collect service is more efficient and the products were collected hassle free on the very day of purchase. I think Union Hardware need to improve their online processes further because e-commerce is about efficiency and l don't really want to wait 2 days to collect a product that l have paid for.

Made an order online to be collected 3… Made an order online to be collected 3 days later only to get there and find out some items hadn't been packaged yet. Took another 45min waiting whilst searching in there warehouse. Other than that everything was in place

Very prompt and excellent service… Very prompt and excellent service reported by my brother who went to one of your stores to buy the product on my behalf. Keep up the excellent work!!