Cracked Birdbath My birdbath had a Crack causing it to leak and I reported it after delivery. I had a brand new replacement delivered about 3 hours after my report. Amazing service!!

Everything but the ordering was great Everything but the ordering was great. Since it was my first time ordering I was supposed to get a discount, while checking out there was no option to click on to get the discount. Could have saved a little over 40.00. Otherwise customer service was awesome, delivery was great.

Drill missing from delivery I ordered a combination offer; a cordless Milwaukee vacuum combined with a Milwaukee drill. The vacuum was delivered without the promised drill. I emailed BuildClub and they said they would look into this. That was days ago and I haven’t heard anything from them. UPDATED REVIEW: BuildClub did track down the second parcel and it was finally delivered. They said the driver made the error of only picking one item from the packing list instead of two. I am upgrading my star rating from 1 star to only 3. If BuildClub is using a delivery service with drivers who can’t adequately read to do their jobs, maybe they should change delivery services.

Once I FINALLY reached real people Once I FINALLY reached real people, everything after went perfect. Questions answered. Excellent status and earlier than promised delivery. It was great.

They sell stuff they don't have. Ordered material just to receive an email after a day stating they don't have it. How many times will I try to use this site in the future? I guess zero, nil, nada.