Great Delivery Experience I am a DIYer and use Build Club frequently. Customer service is excellent. The lumber is good quality. And the delivery is outstanding. Drivers are super helpful and always on time. One driver even made a return trip to exchange lumber that was warped or split, and later returned with another item I needed. The website is a little difficult to navigate, but Build Club compensates with great customer service. I use them for any items I can't squeeze into my SUV or need quickly and can't make time to pick up myself.

Drill missing from delivery I ordered a combination offer; a cordless Milwaukee vacuum combined with a Milwaukee drill. The vacuum was delivered without the promised drill. I emailed BuildClub and they said they would look into this. That was days ago and I haven’t heard anything from them. UPDATED REVIEW: BuildClub did track down the second parcel and it was finally delivered. They said the driver made the error of only picking one item from the packing list instead of two. I am upgrading my star rating from 1 star to only 3. If BuildClub is using a delivery service with drivers who can’t adequately read to do their jobs, maybe they should change delivery services.

Once I FINALLY reached real people Once I FINALLY reached real people, everything after went perfect. Questions answered. Excellent status and earlier than promised delivery. It was great.

Customer Satisfaction beyond belief Super fast with delivery. I purchased 13 privacy lattice 4x8, but unfortunately, they only delivered 11. I called to let BuildClub of 2 panels missing, and they immediately took care of it. I had the two panels delivered the next day at no charge.

Everything but the ordering was great Everything but the ordering was great. Since it was my first time ordering I was supposed to get a discount, while checking out there was no option to click on to get the discount. Could have saved a little over 40.00. Otherwise customer service was awesome, delivery was great.