When I received the ladder the foam on… When I received the ladder the foam on both handrails was damaged. I notified the company and was told they would credit me 5% which will be maybe $6. I informed them I would prefer the damage corrected. I ordered and expected an undamaged product. They told me to put tape on the damage and that my account would be credited. I’m glad the ladder isn’t structurally damaged because I don’t think this company would stand behind their product.

Quality and and ease of use. The ladder appears to be made of quality material. It was fairly easy to assemble (20 minutes) and stores in my garage closet. My only issue was during shipping the padding on the rails was a bit damaged.

For various reasons For various reasons, a really sturdy, safe ladder is not just optimal —it’s a requirement for my household. With its extra-deep steps and solid construction, this is by far the sturdiest two-step ladder I’ve seen, and the dark green color makes it the most elegant out there, too. Ordering and delivery were efficient and trouble-free.

Pathetic and Non-existent Customer Service I have requested to return the ladder due to it being too heavy for me to handle. I had shoulder replacement surgery two months ago which prevents me from using the ladder. I did receive one reply early on and they claimed that it is NOT too heavy and I need to try harder. They have ignored two previous emails from me and and FaceBook Messenger inquiries. Stay away from this company. I suspect they are out of business.

They got back to me in a timely manner This ladder was better than we had expected. Much sturdier than the one we had previously owned .We are 84 years old and need this security. When my tool kit did not arrive with the ladder they quickly answered that they would be sending it out. I am sure it will be here soon.