John
GBPoor Customer Service Received ladder in timely manner. Did not care for (too heavy). Got permission to return. Had to pay for return shipping (as expected). HBTower received 3 days later (per UPS confirmation). It has been 32 days since they received. NO REFUND. They don't respond to emails. Their phone is ALWAYS "busy" (all hours of day). I DO NOT recommend this company.
Susan Su
CAThe chair looks good The chair looks good, my grandfather two days ago to take the chair to change the light bulb upstairs, very safe and very stable, will repurchase Oh!
Dave Enyart
GBPathetic and Non-existent Customer Service I have requested to return the ladder due to it being too heavy for me to handle. I had shoulder replacement surgery two months ago which prevents me from using the ladder. I did receive one reply early on and they claimed that it is NOT too heavy and I need to try harder. They have ignored two previous emails from me and and FaceBook Messenger inquiries. Stay away from this company. I suspect they are out of business.
Jill
GBGood, sturdy ladder The company kept me informed re: the progress of my purchase. Delivery was quite timely, although the carton was falling apart when it arrived. The ladder was easy to assemble and it’s strong and sturdy…quite heavy though! All in all, I’m pleased,
Mary Daehn
GBI am loving my new three-step stepstool… I am loving my new three-step stepstool from HBTower. It is sturdy, but still light-weight enough to move around. It was just what I was looking for. I was nervous about purchasing online without seeing the product in-person, but I'm glad I took the chance!! Thank you for making this stepstool available.