For various reasons For various reasons, a really sturdy, safe ladder is not just optimal —it’s a requirement for my household. With its extra-deep steps and solid construction, this is by far the sturdiest two-step ladder I’ve seen, and the dark green color makes it the most elegant out there, too. Ordering and delivery were efficient and trouble-free.

Great ladder and customer experience. They replaced my ladder immediately when I showed it had a slight problem. Customer support is great. I used both the Amazon messaging app within amazon.com - go into the order details and request to contact merchant, it'll open up a chat window. Also, if you didn't use Amazon to purchase, you can reach out to contact AT hbtower.us . Great new ladder they sent, no questions asked they just sent it after I showed a pic of the broken part.

Service was fast, product is great! Service was fast. The ladder is just what we needed in our senior years when climbing ladders is not advised. The wide platform steps, safety rail at top, and hand rails on each side make us feel safe.

Pathetic and Non-existent Customer Service I have requested to return the ladder due to it being too heavy for me to handle. I had shoulder replacement surgery two months ago which prevents me from using the ladder. I did receive one reply early on and they claimed that it is NOT too heavy and I need to try harder. They have ignored two previous emails from me and and FaceBook Messenger inquiries. Stay away from this company. I suspect they are out of business.

They got back to me in a timely manner This ladder was better than we had expected. Much sturdier than the one we had previously owned .We are 84 years old and need this security. When my tool kit did not arrive with the ladder they quickly answered that they would be sending it out. I am sure it will be here soon.