The purchasing was very professional The purchasing was very professional. The shipping with R&L Pro was terrible. It took 6 days from NY. to PA. UPS would have put R&L to shame. Thank you for being there when I needed assistance in purchasing but please get better delivery companies. JDA in Pennsylvania.

4 months for a small equipment order. Wish they would have told me up front! I ordered a lift on Nov. 13, with no info after a month, and no reply to emails, I called in December and was told the item would ship by January 21. Just called 1/25/24 to be told it's on a second backorder and should (maybe?) be available sometime in March. It looks as though people have a hard time getting refunds. I don't know if I should cancel and order elsewhere or hope it eventually will arrive.

Great communications! I really appreciate the way ToolFetch kept me informed about delays in shipping while they awaited a shipment from the manufacturer. Will be happy to do more business with them in the future.

Best customer service out there! Customer service was outstanding and prices are exceptional. You guys went above and beyond to get a lift to me as soon as possible. I will definitely use you guys again for my HVAC business.

Agent checked inventory in different… Agent checked inventory in different warehouses to see if they had any even though web said zero in stock. Received items within several days. Very expedient.