4 months for a small equipment order. Wish they would have told me up front! I ordered a lift on Nov. 13, with no info after a month, and no reply to emails, I called in December and was told the item would ship by January 21. Just called 1/25/24 to be told it's on a second backorder and should (maybe?) be available sometime in March. It looks as though people have a hard time getting refunds. I don't know if I should cancel and order elsewhere or hope it eventually will arrive.

The purchasing was very professional The purchasing was very professional. The shipping with R&L Pro was terrible. It took 6 days from NY. to PA. UPS would have put R&L to shame. Thank you for being there when I needed assistance in purchasing but please get better delivery companies. JDA in Pennsylvania.

The people I spoke with was extremely… The people I spoke with was extremely helpful, got back to me quickly and also extended their quote to me as my customer was A last minute contract signer.

The sales rep went out of his way to… The sales rep went out of his way to assist me with both purchases. He kept trying to get the date pushed ahead for Colorworks Inc. The only problem that it took too long to be shipped over here. That company that builds them should have some ready to ship at any time instead of taking 4 months to get to us, other than that Toolfetch your employee that helped was great.

Day in oldest civilization We started planning 10 months before our trip travelling through Egypt & dealing with Latif of Deluxe Tours (not to be confused with Deluxe Travel) was a breeze. He was helpful, informative & made good suggestions. He helped us (group of 8 friends) arrange our domestic travel (train & plane), tours, transfers & can also get good prices for hotels & the Nile cruise. The drivers appointed were punctual & most importantly safe drivers in good new vehicles (with excellent airconditioning). The tour guides used by Deluxe are all excellent but special mention goes to Nevin in Cairo. She is the best guide ever - her knowledge is excellent but her friendly, helpful manner made each of our tours with her extra special. She truly went above & beyond to make sure each of our group members was well looked after. Also special mention to our guide Mohamed in Alexandria. Overall - I would highly recommend using Deluxe Tours for planning & booking your tours in Egypt. Latif & his team will definitely meet your expectations & you will have a great trip. It is much better to book directly with a trusted local travel agency than going through a foreign one (who will end up using a local agency again).