This was a very difficult purchase This was a very difficult purchase. Initial shipment arrived crushed. This resulted in significant issues with that original vendor. Goran and his staff stepped up and helped me get a replacement tub in a timely manner, and followed up all the way through from order to delivery. Without their help, we would never have gotten this tub.

I have had nothing but great… I have had nothing but great experiences with Aquatica Bath, both with product and customer service. One of my bathroom designs which included the Aquatica True Ofuro Mini Freestanding Stone Japanese Soaking Bathtub received Finalist status in the SBID International Design Awards and Honorable Mention in the IDA Design Awards. Aquatica shared my project and helped promote my business, which to me shows great community spirit and engagement. I love their products and would not hesitate to incorporate them in my design again.

Poor Customer Service I would give a 5 for the quality of the tub, but the experience once the order was made was horrible. I scheduled our demolition based on the projected date Aquatica gave me for production and delivery. Not only was there a back up in production but no one notified me nor answered any of the phone calls made or emails sent. I went straight to voice mail for the representative assigned to me. It took asking my designer to call someone she knew in California to call a backline at Aquatica to get the story and everything sorted out. Needless to say, our house was a mess for 3.5 weeks after the demolition and the only compensation for the inconvenience was some toolkit which we didn't need.

Meets Expectations Every Time As a designer for a Seattle based remodel company, I have searched to find the perfect tub for many clients with very different needs & desires. A tub provides a sought-after experience & I have found that Aquatica manages to meet a variety of expectations every time. The options of design, materials, colors, upgrades & quality keep me coming back.

Use EuroClicker 2 drain for the Tub Hello everyone, I am giving 5 STARTS to the sales person Goran and customer service Alicia. They are both super starts. Without them, the tub we purchased wouldn't have been worked. I want Aquatica owner see this. Please don't phase out EuroClicker 2 Tub Drain because EuroClicker 3 is not working. It leaks. The Tub is heavy, it is difficult to taking the drain in and out when it doesn't work. With Goran and Alicia's help, we were able to switch from EuroClicker 3 to EuroClicker 2 to make the Tub working. Thank you Goran and Alicia.