Had to BEG for my refund Awful customer service I had purchased a spa and decided against it however they made me beg to get my refund back and it took over 3 days

Beautiful and Functional We purchased our True Ofuro Nano for a bath remodel and have been using it for the past 5 months. We are delighted with the delivery, ease of installation, aesthetics and most of all the performance of this remarkable tub. The 110 heating element keeps the water at temperature while the purification system allows for more than one person to use the tub sequentially. It is an important part of our wellness routine in addition to being a beautiful and sophisticated design element of our bathroom. I highly recommend this product - there is nothing else like it on the market.

I have had nothing but great… I have had nothing but great experiences with Aquatica Bath, both with product and customer service. One of my bathroom designs which included the Aquatica True Ofuro Mini Freestanding Stone Japanese Soaking Bathtub received Finalist status in the SBID International Design Awards and Honorable Mention in the IDA Design Awards. Aquatica shared my project and helped promote my business, which to me shows great community spirit and engagement. I love their products and would not hesitate to incorporate them in my design again.

Purchased an ofuro tub 1 year ago at a… Purchased an ofuro tub 1 year ago at a hefty price of 13K, i need service now to fix some scratches. My gc and myself have emailed, called, left messages trying to get in touch with someone there, phone is only messages and nobody calls back. NON existent customer srevice, but yes, very fast to charge your card! Don't buy from them!

Beautiful, well-made products I got an incredibly beautiful soaking tub (Ofuro Mini Tranquility) and vessel sink. They both arrived in good condition with helpful delivery people. The Aquatica sales people were always helpful and ready to answer any questions through the process. I did have some issues with getting the drains, in there were huge delays followed by the wrong parts being shipped multiple times. The logistics people were helpful but sometimes took over a week to respond, requiring multiple emails and calls. All in all, it finally worked out after some frustration, and my bathroom is like a showplace. Very happy that I went with Aquatica.