Dear Trustpilot community, Dear Trustpilot community, I'm happy to share my experience with Aquatica's technician, Jared, He really went above and beyond to solve our issue with our spa in timely manner. I can tell he is fully committed to his clients and I really appreciate it. For the each time I needed help anything or just asking him a simple question he is always available. Thank you very much, Jared, and the entire team at Aquatica, for providing me with such exceptional customer care.

Extremely disappointed with the company… Extremely disappointed with the company The lack of communication and customer service is bellow the standard that they are claiming to have Time of delivery is unknown for months No response from customer service And even if u get any response after multiple emails They can’t even give u a correct answer It’s been 4 months and I still dont have my sink or even the slightest idea when i will receive it Horrible company

Meets Expectations Every Time As a designer for a Seattle based remodel company, I have searched to find the perfect tub for many clients with very different needs & desires. A tub provides a sought-after experience & I have found that Aquatica manages to meet a variety of expectations every time. The options of design, materials, colors, upgrades & quality keep me coming back.

Wanting a response for order # S9915 Wanting a response for order # S9915 Been trying to get ahold of someone. Is this a scam ? June 5th I received an email saying 14 weeks estimated time of delivery. We are going on 17 weeks. Most troubling is the lack of communication.

Stay away from here I ordered an infinity vibe hot tub $35,000 sometime summer 2021. Received November 2022. Since then it has never worked. Repeated calls and messages to the Latvian production facility. Promises made and not kept. We spent over $20,000 to an our landscaper to oversee the installation ie cement pad and electrical and plumbing. I might add that there were no functional blueprints and we needed to employ a crane twice. At $2,000 per time. So we are in for about $70,000. And it’s SO bad, I am having it removed. $70,000 goodbye. But not worth my health. This has been the most unprofessional company I’ve ever dealt with. Unless you love misery stay away from Aquatica and their faulty product and no support company