Catherine Schmidt
USMeets Expectations Every Time As a designer for a Seattle based remodel company, I have searched to find the perfect tub for many clients with very different needs & desires. A tub provides a sought-after experience & I have found that Aquatica manages to meet a variety of expectations every time. The options of design, materials, colors, upgrades & quality keep me coming back.
deyan kotsankov
USExtremely disappointed with the company… Extremely disappointed with the company The lack of communication and customer service is bellow the standard that they are claiming to have Time of delivery is unknown for months No response from customer service And even if u get any response after multiple emails They can’t even give u a correct answer It’s been 4 months and I still dont have my sink or even the slightest idea when i will receive it Horrible company
Kathleen
USUse EuroClicker 2 drain for the Tub Hello everyone, I am giving 5 STARTS to the sales person Goran and customer service Alicia. They are both super starts. Without them, the tub we purchased wouldn't have been worked. I want Aquatica owner see this. Please don't phase out EuroClicker 2 Tub Drain because EuroClicker 3 is not working. It leaks. The Tub is heavy, it is difficult to taking the drain in and out when it doesn't work. With Goran and Alicia's help, we were able to switch from EuroClicker 3 to EuroClicker 2 to make the Tub working. Thank you Goran and Alicia.
SC
USPoor Customer Service I would give a 5 for the quality of the tub, but the experience once the order was made was horrible. I scheduled our demolition based on the projected date Aquatica gave me for production and delivery. Not only was there a back up in production but no one notified me nor answered any of the phone calls made or emails sent. I went straight to voice mail for the representative assigned to me. It took asking my designer to call someone she knew in California to call a backline at Aquatica to get the story and everything sorted out. Needless to say, our house was a mess for 3.5 weeks after the demolition and the only compensation for the inconvenience was some toolkit which we didn't need.
MFJ
USPurchased an ofuro tub 1 year ago at a… Purchased an ofuro tub 1 year ago at a hefty price of 13K, i need service now to fix some scratches. My gc and myself have emailed, called, left messages trying to get in touch with someone there, phone is only messages and nobody calls back. NON existent customer srevice, but yes, very fast to charge your card! Don't buy from them!