9wks, 10k, 0 response from company When we ordered the tub, the customer service rep on the chat function was helpful. We purchased a tub but were not aware of the wait time for delivery until after purchase. We received an email stating it would be 8 weeks. We replied to that email with a few questions and never heard back. We have sent 5-6 emails to 3 addresses each time over the last 9 weeks and have never heard back once. We spent 10000 on a tub and can’t get a single response. Very concerning customer service. Will consider legal recourse.

Bath tub adventure I ordered a rather unusual bath tub from Aquatica last December. Ordering from North Carolina, I found myself working with sales reps in Poland, Washington State and who knows where. Ultimately I received the tub about 6 weeks after the original date advised. Product was intact, delivery smooth. Very expensive, probably 200% of true value. Due to the unusual triangular shape of the tub that worked in my bath space, I ate the cost and moved on.

Meets Expectations Every Time As a designer for a Seattle based remodel company, I have searched to find the perfect tub for many clients with very different needs & desires. A tub provides a sought-after experience & I have found that Aquatica manages to meet a variety of expectations every time. The options of design, materials, colors, upgrades & quality keep me coming back.

Company Quality Shout Out Quality products with great customer service is a company WIN in my book. Satisfaction from purchase date, shipping date, and delivery safely and on time along with quick responses with every inquiry I made, will keep me as a valued customer. Shout out to employee Goran who made my shopping experience what it should be. Thanks Again!

Beautiful and Functional We purchased our True Ofuro Nano for a bath remodel and have been using it for the past 5 months. We are delighted with the delivery, ease of installation, aesthetics and most of all the performance of this remarkable tub. The 110 heating element keeps the water at temperature while the purification system allows for more than one person to use the tub sequentially. It is an important part of our wellness routine in addition to being a beautiful and sophisticated design element of our bathroom. I highly recommend this product - there is nothing else like it on the market.