MFJ
GBPurchased an ofuro tub 1 year ago at a… Purchased an ofuro tub 1 year ago at a hefty price of 13K, i need service now to fix some scratches. My gc and myself have emailed, called, left messages trying to get in touch with someone there, phone is only messages and nobody calls back. NON existent customer srevice, but yes, very fast to charge your card! Don't buy from them!
Tim Winstead
GBWanting a response for order # S9915 Wanting a response for order # S9915 Been trying to get ahold of someone. Is this a scam ? June 5th I received an email saying 14 weeks estimated time of delivery. We are going on 17 weeks. Most troubling is the lack of communication.
Daniel Palladino
GBHad to BEG for my refund Awful customer service I had purchased a spa and decided against it however they made me beg to get my refund back and it took over 3 days
CT
GBBeautiful and Functional We purchased our True Ofuro Nano for a bath remodel and have been using it for the past 5 months. We are delighted with the delivery, ease of installation, aesthetics and most of all the performance of this remarkable tub. The 110 heating element keeps the water at temperature while the purification system allows for more than one person to use the tub sequentially. It is an important part of our wellness routine in addition to being a beautiful and sophisticated design element of our bathroom. I highly recommend this product - there is nothing else like it on the market.
Rob Sypher
GBBath tub adventure I ordered a rather unusual bath tub from Aquatica last December. Ordering from North Carolina, I found myself working with sales reps in Poland, Washington State and who knows where. Ultimately I received the tub about 6 weeks after the original date advised. Product was intact, delivery smooth. Very expensive, probably 200% of true value. Due to the unusual triangular shape of the tub that worked in my bath space, I ate the cost and moved on.