Dear Trustpilot community, Dear Trustpilot community, I'm happy to share my experience with Aquatica's technician, Jared, He really went above and beyond to solve our issue with our spa in timely manner. I can tell he is fully committed to his clients and I really appreciate it. For the each time I needed help anything or just asking him a simple question he is always available. Thank you very much, Jared, and the entire team at Aquatica, for providing me with such exceptional customer care.

Poor Customer Service I would give a 5 for the quality of the tub, but the experience once the order was made was horrible. I scheduled our demolition based on the projected date Aquatica gave me for production and delivery. Not only was there a back up in production but no one notified me nor answered any of the phone calls made or emails sent. I went straight to voice mail for the representative assigned to me. It took asking my designer to call someone she knew in California to call a backline at Aquatica to get the story and everything sorted out. Needless to say, our house was a mess for 3.5 weeks after the demolition and the only compensation for the inconvenience was some toolkit which we didn't need.

Bath tub adventure I ordered a rather unusual bath tub from Aquatica last December. Ordering from North Carolina, I found myself working with sales reps in Poland, Washington State and who knows where. Ultimately I received the tub about 6 weeks after the original date advised. Product was intact, delivery smooth. Very expensive, probably 200% of true value. Due to the unusual triangular shape of the tub that worked in my bath space, I ate the cost and moved on.

Wanting a response for order # S9915 Wanting a response for order # S9915 Been trying to get ahold of someone. Is this a scam ? June 5th I received an email saying 14 weeks estimated time of delivery. We are going on 17 weeks. Most troubling is the lack of communication.

Beautiful and Functional We purchased our True Ofuro Nano for a bath remodel and have been using it for the past 5 months. We are delighted with the delivery, ease of installation, aesthetics and most of all the performance of this remarkable tub. The 110 heating element keeps the water at temperature while the purification system allows for more than one person to use the tub sequentially. It is an important part of our wellness routine in addition to being a beautiful and sophisticated design element of our bathroom. I highly recommend this product - there is nothing else like it on the market.