Atrocious shipping Hopefully the forge lives up to the hype when it arrives, atrocious shipping. I placed an order on Feb 6, according to the shipping policy on their website it should have shipped that Friday. A label was not created until the 13th, however the product still did not ship until the 20th, I was told due to inclimate weather. Travking now tells me to expect it on tbe 27th. A ridiculous amount of time in this day and age. This company did not adhere to their shipping policy.

Good product and good people Friendly and courtious. Produces a well-built quality product and offers personal assistance with any issues you might have. Slow to ship though, and communication could be much better. I did not get a shipping update I was told I would receive. But there is nothing that would prevent me from doing future business with this company.

Do it! You wont regret it I have made 2 purchases from here, first was a metalsmith forge (a great forge by the way, quality burner, and excellent design of both). I made a video review of the forge but cannot figure how to upload here. I will put on youtube and update with link later. In the meantime, reasonable prices, quality products....so do hesitate.

16 days and counting and still no forge and no contact phone number I would love to give them a higher rating, and most likely will when we get our forge, but it has been 16 days and counting and still no forge. Additionally they need a contact phone number if they are going to sell such expensive products.

Second to none Customer Experience Customer service is absolutely second to none. If you send an email with any type of question, it will get answered. And I'm 100% certain that any problem, troubleshooting or otherwise, would be solved, if any arise. Top notch product and top notch customer experience. Rest easy knowing that you are not just a cash transaction.