Mark Telephoned me and made sure my … Mark Telephoned me and made sure my order was completed to my satisfaction. He explained the Sword Forge Construction and it's Usage. He also apologized for supplier issues, and when I received the unit some firebrick were damaged. They were very fair about the whole process! I would buy from them again in a heartbeat!!

Great customer service Great customer service! I recommend when purchasing through their PayPal payment system you must set up a PayPal account. I tried the second option of just using a debit or credit card option and PayPal screwed it up by not submitting my purchase or charging my card even though it prompted at thanks for your purchase screen. Which left me and Matthewson Metals in the dark about my purchase! I bought the metalsmith forge and it’s very well built and it works great!

Great product Great product. Good technical help. Don’t throw away initial instructions. A little clunky to get help if you loose the number

Fine product The forge worked very well, and will work better as I tweak it for my needs. It took longer to heat up than I expected, until I readjusted the flame as per instructions in the online video. Then it heated beautifully, and I heat treated two blades prior to tempering, and annealed two other files to become billets for future knives. Service was excellent. My packaging was solid. My product was solid. Since I am almost 75 years old, I probably will not be buying another forge, but if I do, it will be another one from Mathewson. Frank L

Good product and good people Friendly and courtious. Produces a well-built quality product and offers personal assistance with any issues you might have. Slow to ship though, and communication could be much better. I did not get a shipping update I was told I would receive. But there is nothing that would prevent me from doing future business with this company.