Good product and good people Friendly and courtious. Produces a well-built quality product and offers personal assistance with any issues you might have. Slow to ship though, and communication could be much better. I did not get a shipping update I was told I would receive. But there is nothing that would prevent me from doing future business with this company.

Fine product The forge worked very well, and will work better as I tweak it for my needs. It took longer to heat up than I expected, until I readjusted the flame as per instructions in the online video. Then it heated beautifully, and I heat treated two blades prior to tempering, and annealed two other files to become billets for future knives. Service was excellent. My packaging was solid. My product was solid. Since I am almost 75 years old, I probably will not be buying another forge, but if I do, it will be another one from Mathewson. Frank L

Second to none Customer Experience Customer service is absolutely second to none. If you send an email with any type of question, it will get answered. And I'm 100% certain that any problem, troubleshooting or otherwise, would be solved, if any arise. Top notch product and top notch customer experience. Rest easy knowing that you are not just a cash transaction.

Great product Great product. Nice stainless steel flare segment for longer service life. I might have liked a one sheet info page guiding user to: A) check product before operation for assembly remain intact after shipping - my jets had shifted and off center - required recentering. B) recommend test firing in vice ... Explain adjustment of choke -- Direct consumer to your website where there's a nice video. C) Advise placement location and depth in forge. You may also want to include plug for other products you have that may benefit user. I did go out And get LP.gas pressure gauge to compare flame burn to gas pressure ... Just education for myself. You may make these and fittings available to users. I did talk to Mike once on some of these topics and he was very nice, very helpful. I'd definitely do business w them again.

Great customer service Great customer service! I recommend when purchasing through their PayPal payment system you must set up a PayPal account. I tried the second option of just using a debit or credit card option and PayPal screwed it up by not submitting my purchase or charging my card even though it prompted at thanks for your purchase screen. Which left me and Matthewson Metals in the dark about my purchase! I bought the metalsmith forge and it’s very well built and it works great!