anthony thomas
GBWhen you find an American made product When you find an American made product, with American customer service you know you’re on the right track. Needed to extract some Allen key bolts from a pergola and the Grabit pro did the trick on all of them. Thank you - everyone needs one of these kits in their tool bag.
PostHocFallacy
GBHow did I miss that? I was a machinist for the first part of my working life after 4 years of Machinery Repairman in the Navy. I recognize a left-hand drill bit when I see it. For some reason unknown, even after reading the instructions that came with the Grabit set, I drilled using standard direction with my drill. Needless to say it didn't drill well. It wouldn't even drill deep enough for the removal portion to grab and remove the #8 screw, even though I was using that end properly. I responded to the "No-Reply" email and, surprise, a reply came up for Anthony at Grabit. I explained that something didn't work and also suggested that this HAD TO BE operator error. The response said that he gets this regularly. Even though the directions say both drill and extract must be done "reverse" direction. I slapped my forehead and looked at the Grabit package. Duh! Conspicuously written in bold arrow, "REVERSE." When used correctly, these things are a marvel. He even offered to replace the two that I damaged using incorrectly. Grabit gets 5, operator gets 1. Anthony recommended 30-70 rpm as well. That was another surprise, but it works! My two speed drill press only goes as slow as 160. Use your variable speed cordless.
Fixing Electronics
GBAmazing Customer Service TheGrabitStore.com's site isn't shady like other Grabit dealers. Customer Service is handled by real people rather than computers, which makes a huge difference. I wish they sold more tools so I could buy more stuff from them!
James Flynn
GBThey works easerly! The ability to buy a tool that works!
STEPHEN LEONARD
GBI followed directions and was unable to… I followed directions and was unable to drill into the bolt in order to set the extractor. Bit dulled very quickly. Delivery and sit navigation was good. Sorry it didn't work. Seemed like a workable solution.