James Flynn
GBThey works easerly! The ability to buy a tool that works!
Doug Periman
GBX-out works! First time using this kit. Had a allen screw head that was stripped out and in an inaccessible area. The X-out bit removed it just as advertised. (Just paid for itself) Can't wait to try the extractors on a broken screw. I expect them to impress as well. Quality product, two thumbs up!
Fixing Electronics
GBAmazing Customer Service TheGrabitStore.com's site isn't shady like other Grabit dealers. Customer Service is handled by real people rather than computers, which makes a huge difference. I wish they sold more tools so I could buy more stuff from them!
James Alsford.
AUExcellent Service I had a couple of damaged screw heads after putting items of furniture together with an hex key. The screw extractor items for sale in hardware stores here in Australia did not have very good reviews. I went on YouTube and watched a video of various damaged screw and bolt removal kits being tested. The Alden GrabitPro 4 piece kit 8440P Made in the USA had a good review so I e-mailed Anthony Rallo at TheGrabitStore.com and asked a few questions. Anthony was fantastic and was keen to help and gave me first class professional service. I made the purchase and awaited the kit to arrive by post. After dispatch this took quite a while to reach me in Australia. I haven't been able to use the kit yet so this review is on the service I received from Anthony and I will do another review once I have been able to use the product.
PostHocFallacy
GBHow did I miss that? I was a machinist for the first part of my working life after 4 years of Machinery Repairman in the Navy. I recognize a left-hand drill bit when I see it. For some reason unknown, even after reading the instructions that came with the Grabit set, I drilled using standard direction with my drill. Needless to say it didn't drill well. It wouldn't even drill deep enough for the removal portion to grab and remove the #8 screw, even though I was using that end properly. I responded to the "No-Reply" email and, surprise, a reply came up for Anthony at Grabit. I explained that something didn't work and also suggested that this HAD TO BE operator error. The response said that he gets this regularly. Even though the directions say both drill and extract must be done "reverse" direction. I slapped my forehead and looked at the Grabit package. Duh! Conspicuously written in bold arrow, "REVERSE." When used correctly, these things are a marvel. He even offered to replace the two that I damaged using incorrectly. Grabit gets 5, operator gets 1. Anthony recommended 30-70 rpm as well. That was another surprise, but it works! My two speed drill press only goes as slow as 160. Use your variable speed cordless.