Greg
GBQuick and efficient. I was able to order what I needed quickly and efficiently, it couldn't have been simpler. I received status updates when my order was received and shipped. I ended up receiving it a day earlier than promised. I much prefer ordering directly from the manufacturer than going through Amazon.
Fixing Electronics
GBAmazing Customer Service TheGrabitStore.com's site isn't shady like other Grabit dealers. Customer Service is handled by real people rather than computers, which makes a huge difference. I wish they sold more tools so I could buy more stuff from them!
MJH
GBReviews were great but didn’t work for me The order process and delivery was fine, but the drill/extractor combos did not. The drill really isn’t a drill (does not ‘dig’ very deep, which limits ability to get extractor end firmly in the shallow drilled opening. Also, after purchasing and looking at videos on extracting bolts, they often recommend ‘tapping’ the extractor into the drilled opening (to get an initial ‘bite’) with a hammer, which would require hammering the drill end. I started with the #3 drill/extractor (no ‘tapping’); the extractor initially ‘bit’, but then chewed up what metal surrounded the opening. I then used the #4 drill/extractor. Drill worked fine but opening was too small to insert the extractor.
Stuart Turnbull
CANo problem with the ordering process No problem with the ordering process. I had a problem with the time it took to deliver the product. I paid for first class shipping, $15.50 with a posted expectation of 6 to 9 days (February 11 to 14) but never received my package until February 23rd.
ROBERT CHERRY
GBI guess I had high expectations even… I guess I had high expectations even after reading some reviews that were not so complimentary. Unfortunately, my expectations were not met. I was able to remove one bolt, after drilling into it with a regular drill bit. The drilling part of the grab it just doesn't cut it. In fact, it walked on a couple of bolts, causing me to have to enlarge the original hole. The extractor loses a lot of its bite fast, so it doesn't grab it! I brought the Pro set thinking I would make it work...it still needs work.