Failed to process order and credit Ordered a part online and was charged to my credit card. I was emailed the part was out of stock. It didn't state online it was out of stock, it took me through the online ordering and payment. I told them to cancel the order. After informing them my card was charged I was told it can take up to 3 days to refund my money. Why was I charged for an order that was not filled and worse a product that is out of stock? Why didn't it state online it was out of stock so I didn't waste my time and worse my money?

Expedited shipment upon request to… Expedited shipment upon request to finish job, after first shipment was missing pieces. Responded to emails very quickly and after hours. Followed up when they said they would which is so rare for a company. They've got my future business.

No power cable Yes, I received the unit but the internal box was badly compromised. Also, the heater came without a power cord, unlike the previous identical unit bought two years ago. Does the manufacturer no longer provide a power cable?

The only reason I couldn’t give 5 stars… The only reason I couldn’t give 5 stars is because of the price for the shipping. I needed the parts quickly, but wasn’t willing to pay that much for the shipping. The selection is great, the ordering process was easy, and the parts look great. I would definitely order from here again.

Beautiful industrial pipes for a closet… Beautiful industrial pipes for a closet project I am building. The quality of the pipes is perfect and the floor flanges are the perfect industrial look, yet with an artistic aesthetic. They were NOT stamped "Made in ..." like so many flanges that are out there these days. The length of the pipes were exactly to my specs. What else could I ask for. Thank you again so much for the great product, fast shipping and good customer service.