Very Helpful Had a hard time finding the part we were looking for but Plumbing Supply Now came through. They got us the part in a very timely fashion.

Failed to process order and credit Ordered a part online and was charged to my credit card. I was emailed the part was out of stock. It didn't state online it was out of stock, it took me through the online ordering and payment. I told them to cancel the order. After informing them my card was charged I was told it can take up to 3 days to refund my money. Why was I charged for an order that was not filled and worse a product that is out of stock? Why didn't it state online it was out of stock so I didn't waste my time and worse my money?

"I'll be Back" Got just what I ordered, in a timely manner. Great shopping experience. At a time when local stores are unable to keep supplies on hand, and don't know when they might be available.

I received order with parts missing I received what I ordered however, it was not a complete order. It arrived packaged well although it was advertised as coming with screws as well as the packaging stating screws were included but no screws were included.

Poor communication While I received the product I ordered, it was several weeks before it actually shipped. Because it took so long to receive, I ended up getting the pump I needed at another company. I have been trying to speak to a representative and have left emails and tried calling the number listed, however it doesn’t actually let you leave a message or speak with anyone. I’ve only gotten the same recorded answering message telling you to select a number (1 for a rep, 2 for prospective buyers, and 3 for leaving a message), and no matter what number you dial, you end up back at the recorded message.