Failed to process order and credit Ordered a part online and was charged to my credit card. I was emailed the part was out of stock. It didn't state online it was out of stock, it took me through the online ordering and payment. I told them to cancel the order. After informing them my card was charged I was told it can take up to 3 days to refund my money. Why was I charged for an order that was not filled and worse a product that is out of stock? Why didn't it state online it was out of stock so I didn't waste my time and worse my money?

The only reason I couldn’t give 5 stars… The only reason I couldn’t give 5 stars is because of the price for the shipping. I needed the parts quickly, but wasn’t willing to pay that much for the shipping. The selection is great, the ordering process was easy, and the parts look great. I would definitely order from here again.

No power cable Yes, I received the unit but the internal box was badly compromised. Also, the heater came without a power cord, unlike the previous identical unit bought two years ago. Does the manufacturer no longer provide a power cable?

Great selection and service. PSN was able to sell me a !-1/4" x 3/4" reducing coupling, which I could not locate locally. PSN shipped quickly. arrived in time to complete my project.

1 and done Never received a shipping confirmation of the order and some of the items were never shipped with a credit being issued for said items but no notification and explanation as to why, hey maybe items were not in stock....or maybe it was because they could not sell for the price that was listed. Order came promptly but this is a 1 and done for me, worst plumbing supply outlet on the net, steer clear!