Outstanding product even more impressive company behind it! I purchased my first set of BigEar earplugs in 2008 for both my firearm training and motorcycle riding. The first set was stolen with my bike and BigEar replaced hassle free (insurance covered the cost) but quickly I was riding again with the perfect ear protection and sound advantage. More than 10 years later I'm ready to upgrade to the newer tech and BigEar using my ear impression from 10+ years ago will be building me another great product. The chat with Glen (the founder) made the entire purchase simple and easy. Great product with a great company behind it!!

19” Audio Cable is Poor Quality I rate the dual transducer in ear monitors as excellent! Well made that deliver incredible sound especially for their size. They are superior to in helmet speakers. However, the audio cable they came with is far too long so I ordered the 19” cable. Unfortunately, the quality of the shorter cable is subpar with one of the connectors coming loose from the transducer while the other connector surprisingly stays in plays which indicates poor and inconsistent manufacturing with little quality control. For that reason I am rating these 1 Star. They should never have been shipped out to customers. Glenn has been available to help rectify but the solution is a patch. I will try the alternate recommended fix but if that fails I will request a refund. I don’t recommend ordering the shorter cable until new designs are available.

Audiophiles/ Law Enforcement Beware I was in the market for a new custom earpiece for two-way radios at work as I work in law enforcement. I came across Big Ear on my journey after a few failed attempts to get the proper kind of ear piece for concerts & larger scale events where hearing with my current ear piece was becoming a problem & uncomfortable. September of 2023, I decided to spend the money to get a new custom mold, filled out an order form & submitted excited to see the final result of my ear piece. I then waited as production for custom pieces take some time & finally received an email on November 9th, 2023 in regards to my order & that my brand new earpiece had finally shipped. The wait was on & I was ready to receive my earpiece for upcoming concerts/events...I meticulously checked shipping updates every few days to find my order was stuck in customs in New York, okay, perfectly fine. The wait didn't stop. A few weeks passed & not a single update, no shipping updates, nothing. After a few weeks, I then received an update in regards to my order. It had been sent back to the production office, for some unknown reason, & they were waiting for a response from the shipping company. I also took this time to ensure that the shipping address was exact. Then continued to wait, no update, just a consistent back & forth email exchange that has seemingly gone nowhere. Order back ups from November, shipping problems with the shipping company, etc. If you do not have the resources to sustain the volume of orders or are having trouble with shipping product. Change shipping companies (there are MANY options), outsource your work to other parties that can get them done in a timely manner & have the resources at hand in backup situations. Do not attend trade shows & events, promising a product & then failing to deliver, or at most delivering a sub-par product as other reviews have stated here with the money that be being charged for the products. If you want a loyal base of customers, deliver a high quality & consistent product.

Owner is AWOL… Company does not stand behind the product. Could not get a rep to even call me until I repeatedly dogged them. Then they said something like, well our owner isn't even here anymore. He moved to another country. What is that? The Mr. Glenn Hood that this company says is the founder, is not even at the company anymore? Buyer beware.

The best motorcycle earplugs ever! The personal touch from Stone and the rest of the folks at BigEar is what sets them apart. I ordered “The One” motorcycle custom molded earplugs and also ordered a pair for my wife. The communication in sending the ear mold kit was excellent (the labeling and instructions with the mold kit are great as well). They communicated when they received our ear molds and sent our molds off to the lab for making our custom earplugs along with the timeframe when we could expect the finished plugs. At first I tested the earplugs in the living room while all 4 of my sons were playing…loudly! The amount of their vocal noise I could hear through the plugs worried me at first. Then I thought “Hey, the filters are meant to block sound outside of the vocal spectrum…it would be a better test to go ride my motorcycle.” Well, I can definitely say that these plugs ROCK! I don’t have to turn my Sena Headset volume up any louder than I would without hearing protection and can communicate with my riding team clearly and without having to shout. All other noises are muffled to a comfortable and tolerable level while still being perceptible and keeping me aware of my surroundings. These are compared to the Pinlock filtered earplugs I used prior which required me to crank the volume on my headset to the max to hear anyone and I yelled often because I could barely hear anything. The BigEar “One” earplugs are a real treat! The lanyard makes it easy to remember to reinsert my plugs prior to taking off after any stops on the bike, something I’d forget to do often after putting my pin lock plugs away. These have become my favorite motorcycle accessory. I don’t ride without using them now!