Audiophiles/ Law Enforcement Beware I was in the market for a new custom earpiece for two-way radios at work as I work in law enforcement. I came across Big Ear on my journey after a few failed attempts to get the proper kind of ear piece for concerts & larger scale events where hearing with my current ear piece was becoming a problem & uncomfortable. September of 2023, I decided to spend the money to get a new custom mold, filled out an order form & submitted excited to see the final result of my ear piece. I then waited as production for custom pieces take some time & finally received an email on November 9th, 2023 in regards to my order & that my brand new earpiece had finally shipped. The wait was on & I was ready to receive my earpiece for upcoming concerts/events...I meticulously checked shipping updates every few days to find my order was stuck in customs in New York, okay, perfectly fine. The wait didn't stop. A few weeks passed & not a single update, no shipping updates, nothing. After a few weeks, I then received an update in regards to my order. It had been sent back to the production office, for some unknown reason, & they were waiting for a response from the shipping company. I also took this time to ensure that the shipping address was exact. Then continued to wait, no update, just a consistent back & forth email exchange that has seemingly gone nowhere. Order back ups from November, shipping problems with the shipping company, etc. If you do not have the resources to sustain the volume of orders or are having trouble with shipping product. Change shipping companies (there are MANY options), outsource your work to other parties that can get them done in a timely manner & have the resources at hand in backup situations. Do not attend trade shows & events, promising a product & then failing to deliver, or at most delivering a sub-par product as other reviews have stated here with the money that be being charged for the products. If you want a loyal base of customers, deliver a high quality & consistent product.

I love my Big Ear's Picked up a pair of adaptors for my Bose Proflight and a pair of earplugs for my motorcycle. The aviation adaptors are extremely comfortable and I don't dread putting on my headset. The earplugs have made my long road trips amazing and so much more comfortable.

Pair of soft headphones dual driver I just Ordered a pair of soft earplugs for my motorcycle and they are game changing. Hands down the best money I've ever spent on something for my motorcycle other than my motorcycle. It took a little bit to get used to wearing them but when I settled in, it's been pure bliss.

Got a pair of soft headphones for my bike Got a pair of soft headphones for my BMW at Daytona Bike Week. From this point on I won't wear anything else but these. Absolutely incredible product and the customer service was phenomenal.

Met the Big Ear guys in Birmingham Met theBig Ear guys in Birmingham at a Barber museum event. Best thing I’ve ever bought for riding my motorcycle.