I ordered a Dewalt drill set I ordered a Dewalt drill set. When I went to order it, it stated that this drill set will come with 2 large extra batteries. I thought it to be to good to be true, as these batteries usually run almost as much as what I was paying for the drill set. When I received the drill set, the 2 large batteries were not in the box, so hesitantly I called MaxTools assuming I would have to fight to get the batteries, but I didn't. I mentioned I got the drill set but the batteries were not included and the guy apologized to me for the mishap and took my information and had the batteries in the mail the next day. Very pleased with my purchase, and MaxTools

Horrible communication Horrible communication. Received defective unit and immediately opened a case with Max Tool. They refuse to respond to emails about the case status. Don't even bother calling them.... you will be on hold for 30 minutes then the system will tell you no one is available to take your call. So here I sit... with a very expensive tool that arrived broken and I can't communicate with anyone to resolve the issue.

Quality products at excellent prices This was the first time I ordered from Maxtool. I bought 3 different sizes of Dewalt mobile storage units. Shopping the website was easy, along with the order process. The shipping of the items came in a very timely manner. I felt the price I paid was for the Dewalt storage units was very reasonable. I would definitely recommend Maxtool to other people.

Beware, Bait and Switch Scheme. Beware!! MaxTool tried a 'bait and switch' scheme on us. They advertised a 'reconditioned' Honda lawnmower that was only "used around the showroom but never on grass" at a discounted price that seemed almost too good to be true. They sent out a used, far lesser machine that looks very similar and is difficult to discern from the unit purchased. But they are not stupid, they did not defend the discrepancy when I called to notify them. But they did not have a replacement to send (surprise-surprise). They did a lot of fast talking and made strenuous efforts to reassure me that it wasn't a bait-and-switch scheme; as con artists would.

So far so good unboxed started ok have… So far so good unboxed started ok have not did actual cutting. Don't know how all this plastic parts will hold up, looks flimsy . I had the cast aluminum deck and was more than satisfied, but started smoking and fowling plugs 21 years hope i get lucky this time. Love Honda engines