My mower was damaged during shipment My mower was damaged during shipment. Max Tool was very proactive to resolve the issue to my satisfaction. You can often judge a person or a company by what they do when things go wrong. MaxTool showed me they are a stand up company.

I purchased a new Makita 18v x2 trimmer… I purchased a new Makita 18v x2 trimmer (roughly $400 total) I received a box that was ripped to shreds and tapped poorly back together. None of the batteries were in the plastic wraps and neither was the double charger. I purchased 4 batteries and only received two. Everything was covered in grass clippings and the unit itself had scratches and paint missing in a spot. I don't understand how this could leave their warehouse. Now i'm suppose to wait for their reps to deem it "returnable" however long that may be, then wait a couple days after to get a return label, ship it back 4-5 business days, then wait another 4-5 business days to get a new unit. Total joke

The Customer is Important Getting information online about products sold by Max Tool is easy. Was looking at purchasing a Honda lawnmower. After making the purchase MaxTool contacted me both via email and telephonically. Delivery made by FedEx with no issues.

Website is terrible and shady Website is terrible and finicky, will send an error code but still draw funds from your account. Customer service was not forward with me and did not address my problem. I had to call several times and fight with two different agents before my issues were addressed. Poorly run and very shady.

Used the air compressor once Used the air compressor once. Seemed to work ok. Did not receive a email confirmation for my order, had to call. When we did get an e mail, we clicked on it and received a message saying that there was a security issue. Not comfortable with the transaction.