Never processed the refund Bought an air compressor via their website. It arrived damaged from shipping (not the seller's fault). Customer support by email from Briana was easy and simple. She sent a return label and a new unit was on the way after they received the return. All good. Replacement unit arrives also damaged from shipping so we agree to a return and full refund. Until was returned yet no refund. Briana insists the refund was processed 1 week ago but nothing shows on my credit card. I've had other refunds from other purchases (not maxtool) done since and they showed up right away on my credit card statement so that tells me maxtool did not issue a refund. Too bad because it seemed to be a nice simple buying experience, apparently not. I'm still waiting for my refund.

The pictures were large and clear and… The pictures were large and clear and the descriptions were informative. The pricing is great, far better than the local national hardware/garden center chain store. I had a question and their customer service chat was efficient, friendly and knowledgeable. My questions and concerns were answered clearly. My item was shipped the afternoon that I ordered it and the only reason it arrived a day later than expected was on FedEx, not MaxTool. This is during the midst of the Corona Virus outbreak so I do not fault FedEx for being a day late and hope they made much more important deliveries than a lawnmower first. Especially since it hasn't stopped raining here long enough to mow in several weeks! Thanks, Liv

Quality products at excellent prices This was the first time I ordered from Maxtool. I bought 3 different sizes of Dewalt mobile storage units. Shopping the website was easy, along with the order process. The shipping of the items came in a very timely manner. I felt the price I paid was for the Dewalt storage units was very reasonable. I would definitely recommend Maxtool to other people.

Beware, Bait and Switch Scheme. Beware!! MaxTool tried a 'bait and switch' scheme on us. They advertised a 'reconditioned' Honda lawnmower that was only "used around the showroom but never on grass" at a discounted price that seemed almost too good to be true. They sent out a used, far lesser machine that looks very similar and is difficult to discern from the unit purchased. But they are not stupid, they did not defend the discrepancy when I called to notify them. But they did not have a replacement to send (surprise-surprise). They did a lot of fast talking and made strenuous efforts to reassure me that it wasn't a bait-and-switch scheme; as con artists would.

So far so good unboxed started ok have… So far so good unboxed started ok have not did actual cutting. Don't know how all this plastic parts will hold up, looks flimsy . I had the cast aluminum deck and was more than satisfied, but started smoking and fowling plugs 21 years hope i get lucky this time. Love Honda engines