Everything was great Everything was great, the website was easy to use and was by far the best deal I could finding the set I was looking for. The box was busted pretty bad on the front porch when I got it and I was afraid the some of the tools would be broken but everything was fine inside I guess the shipping company was a little rough on it but as long as everything was ok no complaints from me. Seems like a great company will definitely order from again in the future

Never processed the refund Bought an air compressor via their website. It arrived damaged from shipping (not the seller's fault). Customer support by email from Briana was easy and simple. She sent a return label and a new unit was on the way after they received the return. All good. Replacement unit arrives also damaged from shipping so we agree to a return and full refund. Until was returned yet no refund. Briana insists the refund was processed 1 week ago but nothing shows on my credit card. I've had other refunds from other purchases (not maxtool) done since and they showed up right away on my credit card statement so that tells me maxtool did not issue a refund. Too bad because it seemed to be a nice simple buying experience, apparently not. I'm still waiting for my refund.

A Terrific Overall Experience Just received the Honda lawn mower I purchased through MaxTool. It was a discounted price, no sales tax and no shipping charges. It arrived a day or two later than promised, but that was most likely caused by coronavirus impact. I am pleased with the overall experience. And, will certainly do business with them again.

The Customer is Important Getting information online about products sold by Max Tool is easy. Was looking at purchasing a Honda lawnmower. After making the purchase MaxTool contacted me both via email and telephonically. Delivery made by FedEx with no issues.

Beware, Bait and Switch Scheme. Beware!! MaxTool tried a 'bait and switch' scheme on us. They advertised a 'reconditioned' Honda lawnmower that was only "used around the showroom but never on grass" at a discounted price that seemed almost too good to be true. They sent out a used, far lesser machine that looks very similar and is difficult to discern from the unit purchased. But they are not stupid, they did not defend the discrepancy when I called to notify them. But they did not have a replacement to send (surprise-surprise). They did a lot of fast talking and made strenuous efforts to reassure me that it wasn't a bait-and-switch scheme; as con artists would.