Good and ugly I purchased 2 of Maxtool 18v "special offer" deals. A jig saw and orbital sander and each came with free 18v battery as part of their "special offer". I was going to purchase a couple of more "special offer"s but when I clicked on the item there was NOTHING SPECIAL. Same price as other online retailers and no free battery. I emailed them and got reply this is a website problem and they removed the "special offer" status from the tools I am interested in. He gave me a code "to save a few bucks". I just noticed there are other false claims for "special offer" on many more tools even after I informed them. Free bare tool: grease gun. If they didn't include the free bare tool grease gun you would receive nothing for $249

Quality products at excellent prices This was the first time I ordered from Maxtool. I bought 3 different sizes of Dewalt mobile storage units. Shopping the website was easy, along with the order process. The shipping of the items came in a very timely manner. I felt the price I paid was for the Dewalt storage units was very reasonable. I would definitely recommend Maxtool to other people.

Never processed the refund Bought an air compressor via their website. It arrived damaged from shipping (not the seller's fault). Customer support by email from Briana was easy and simple. She sent a return label and a new unit was on the way after they received the return. All good. Replacement unit arrives also damaged from shipping so we agree to a return and full refund. Until was returned yet no refund. Briana insists the refund was processed 1 week ago but nothing shows on my credit card. I've had other refunds from other purchases (not maxtool) done since and they showed up right away on my credit card statement so that tells me maxtool did not issue a refund. Too bad because it seemed to be a nice simple buying experience, apparently not. I'm still waiting for my refund.

Maxtool stole $3000.00 from us Maxtool stole $3000.00 from us. Worst company ever. Support is horrible and they are all liars. Purchased items from them. They sent incomplete orders that they could not take care of. Filed for a return of incomplete products through their process. (nightmare). Retuned my items. And they won't refund our money. We spoke with Brianna. Maxtool Thief Also spoke with Jose Gallegos. Bigger Maxtool Thief If they happen to refund my stolen money I will change my post. Until then do not buy from these thieves.

Beware, Bait and Switch Scheme. Beware!! MaxTool tried a 'bait and switch' scheme on us. They advertised a 'reconditioned' Honda lawnmower that was only "used around the showroom but never on grass" at a discounted price that seemed almost too good to be true. They sent out a used, far lesser machine that looks very similar and is difficult to discern from the unit purchased. But they are not stupid, they did not defend the discrepancy when I called to notify them. But they did not have a replacement to send (surprise-surprise). They did a lot of fast talking and made strenuous efforts to reassure me that it wasn't a bait-and-switch scheme; as con artists would.