Maxtool stole $3000.00 from us Maxtool stole $3000.00 from us. Worst company ever. Support is horrible and they are all liars. Purchased items from them. They sent incomplete orders that they could not take care of. Filed for a return of incomplete products through their process. (nightmare). Retuned my items. And they won't refund our money. We spoke with Brianna. Maxtool Thief Also spoke with Jose Gallegos. Bigger Maxtool Thief If they happen to refund my stolen money I will change my post. Until then do not buy from these thieves.

I purchased a new Makita 18v x2 trimmer… I purchased a new Makita 18v x2 trimmer (roughly $400 total) I received a box that was ripped to shreds and tapped poorly back together. None of the batteries were in the plastic wraps and neither was the double charger. I purchased 4 batteries and only received two. Everything was covered in grass clippings and the unit itself had scratches and paint missing in a spot. I don't understand how this could leave their warehouse. Now i'm suppose to wait for their reps to deem it "returnable" however long that may be, then wait a couple days after to get a return label, ship it back 4-5 business days, then wait another 4-5 business days to get a new unit. Total joke

The pictures were large and clear and… The pictures were large and clear and the descriptions were informative. The pricing is great, far better than the local national hardware/garden center chain store. I had a question and their customer service chat was efficient, friendly and knowledgeable. My questions and concerns were answered clearly. My item was shipped the afternoon that I ordered it and the only reason it arrived a day later than expected was on FedEx, not MaxTool. This is during the midst of the Corona Virus outbreak so I do not fault FedEx for being a day late and hope they made much more important deliveries than a lawnmower first. Especially since it hasn't stopped raining here long enough to mow in several weeks! Thanks, Liv

I am a first time customer and I am… I am a first time customer and I am very impressed with the service, the simplicity of the experience and the timely fashion I received my order. I am a packout fanatic so when I order a new piece I am kinda impatient. Lol I'll definitely be ordering from MaxTool again real soon

wrong intake plug connection. Your service is ok but my Reliance generator transfer switch has the wrong 4 prong twist lock plug installed in it. The one prong that is L shaped is shaped in wrong direction than the standard direction that most generators use . The generator cord I purchased does not fit into the transfer switch inlet plug. But my cord fits my Honda generator. 👎