The Customer is Important Getting information online about products sold by Max Tool is easy. Was looking at purchasing a Honda lawnmower. After making the purchase MaxTool contacted me both via email and telephonically. Delivery made by FedEx with no issues.

I ordered a Dewalt drill set I ordered a Dewalt drill set. When I went to order it, it stated that this drill set will come with 2 large extra batteries. I thought it to be to good to be true, as these batteries usually run almost as much as what I was paying for the drill set. When I received the drill set, the 2 large batteries were not in the box, so hesitantly I called MaxTools assuming I would have to fight to get the batteries, but I didn't. I mentioned I got the drill set but the batteries were not included and the guy apologized to me for the mishap and took my information and had the batteries in the mail the next day. Very pleased with my purchase, and MaxTools

My mower was damaged during shipment My mower was damaged during shipment. Max Tool was very proactive to resolve the issue to my satisfaction. You can often judge a person or a company by what they do when things go wrong. MaxTool showed me they are a stand up company.

Everything was great Everything was great, the website was easy to use and was by far the best deal I could finding the set I was looking for. The box was busted pretty bad on the front porch when I got it and I was afraid the some of the tools would be broken but everything was fine inside I guess the shipping company was a little rough on it but as long as everything was ok no complaints from me. Seems like a great company will definitely order from again in the future

Beware, Bait and Switch Scheme. Beware!! MaxTool tried a 'bait and switch' scheme on us. They advertised a 'reconditioned' Honda lawnmower that was only "used around the showroom but never on grass" at a discounted price that seemed almost too good to be true. They sent out a used, far lesser machine that looks very similar and is difficult to discern from the unit purchased. But they are not stupid, they did not defend the discrepancy when I called to notify them. But they did not have a replacement to send (surprise-surprise). They did a lot of fast talking and made strenuous efforts to reassure me that it wasn't a bait-and-switch scheme; as con artists would.