Beware, Bait and Switch Scheme. Beware!! MaxTool tried a 'bait and switch' scheme on us. They advertised a 'reconditioned' Honda lawnmower that was only "used around the showroom but never on grass" at a discounted price that seemed almost too good to be true. They sent out a used, far lesser machine that looks very similar and is difficult to discern from the unit purchased. But they are not stupid, they did not defend the discrepancy when I called to notify them. But they did not have a replacement to send (surprise-surprise). They did a lot of fast talking and made strenuous efforts to reassure me that it wasn't a bait-and-switch scheme; as con artists would.

I am a first time customer and I am… I am a first time customer and I am very impressed with the service, the simplicity of the experience and the timely fashion I received my order. I am a packout fanatic so when I order a new piece I am kinda impatient. Lol I'll definitely be ordering from MaxTool again real soon

I ordered a Dewalt drill set I ordered a Dewalt drill set. When I went to order it, it stated that this drill set will come with 2 large extra batteries. I thought it to be to good to be true, as these batteries usually run almost as much as what I was paying for the drill set. When I received the drill set, the 2 large batteries were not in the box, so hesitantly I called MaxTools assuming I would have to fight to get the batteries, but I didn't. I mentioned I got the drill set but the batteries were not included and the guy apologized to me for the mishap and took my information and had the batteries in the mail the next day. Very pleased with my purchase, and MaxTools

Good and ugly I purchased 2 of Maxtool 18v "special offer" deals. A jig saw and orbital sander and each came with free 18v battery as part of their "special offer". I was going to purchase a couple of more "special offer"s but when I clicked on the item there was NOTHING SPECIAL. Same price as other online retailers and no free battery. I emailed them and got reply this is a website problem and they removed the "special offer" status from the tools I am interested in. He gave me a code "to save a few bucks". I just noticed there are other false claims for "special offer" on many more tools even after I informed them. Free bare tool: grease gun. If they didn't include the free bare tool grease gun you would receive nothing for $249

So far so good unboxed started ok have… So far so good unboxed started ok have not did actual cutting. Don't know how all this plastic parts will hold up, looks flimsy . I had the cast aluminum deck and was more than satisfied, but started smoking and fowling plugs 21 years hope i get lucky this time. Love Honda engines