No access to Gerber complaints I tried to send the below to Gerber, but their site does not accept any messages and has no service to European customers - but gives a non-operating link to such service. "I have had the Dime for - say - 6 years as a key ring. Used it about 15 times annually. It seems to surprisingly weak. The "stoppers" bend and the blades move to much. Today the knife did not tolerate cutting plastic tape. The blade is very sharp. - But can not use to tool - the Dime - any more. It is dangerous. I am located in Europe. 'If you are a European Union citizen/resident and need assistance for Contact or Warranty, please use our International Customer Care Contact Page.' - There is no such page. I do not reach anybody. - In addison: 'We're currently experiencing technical difficulties. Please try again later." - I got a feeling, that I have to wait for long.

Good enough I am very happy with the knife I ordered (Gerber LMF II) and I received it within 10 days in a good shape. The knife is nice and as described on the website (even better than the picture actually). I was just disapointed about the shipping charges of $44 for shipping to Europe. It's half the price of the knife.... I recommand this tool to people who wants a resistant and working knife.

GOOD CUSTOMER SERVICE Although I still haven't received my order, I am very pleased with the customer service so far. I still can't evaluate the quallity of their products, but after reading all these reviews, I figure that everything will be ok.

Good Customer Service I placed my order Sunday night, and with regular USPS shipping my tool arrived by Thursday. And it was engraved! The website is easily navigable, and for someone who knows little about knives I found it very easy to figure out what I wanted.

Customer Service Sucks I ordered a simple gerber knife with laser engraving. Got the knife in good time but no engraving. They sure as heck had no problem charging me for it though. I tried to call the number on the website but that was for the actual Gerber company. They said they never gave permission to Two Point Enterprises to use or post their number and are sick of getting phone calls from their angry customers. Obviously they mess up a lot. So I had to search for the actual phone number on line and called it. That number was the company but could not help me just gave me a number for their customer service. But I call that and all I get is an answering machine and no return call. This company totally sucks Don't buy from them. Buy from someone with enough competence to get the order right or at least enough common courtesy to fix it when they mess up.