Customer Service Sucks I ordered a simple gerber knife with laser engraving. Got the knife in good time but no engraving. They sure as heck had no problem charging me for it though. I tried to call the number on the website but that was for the actual Gerber company. They said they never gave permission to Two Point Enterprises to use or post their number and are sick of getting phone calls from their angry customers. Obviously they mess up a lot. So I had to search for the actual phone number on line and called it. That number was the company but could not help me just gave me a number for their customer service. But I call that and all I get is an answering machine and no return call. This company totally sucks Don't buy from them. Buy from someone with enough competence to get the order right or at least enough common courtesy to fix it when they mess up.

Order Status Issue!!! I ordered this gerber Multi-Tool last week and even though the Postal Service has been notified that a package is ready. I assume it has not shipped as of yet as I have not received anything more from the USPS or Gerber-Tools. Also after checking pricing at Lowe's I found it cheaper there.

No access to Gerber complaints I tried to send the below to Gerber, but their site does not accept any messages and has no service to European customers - but gives a non-operating link to such service. "I have had the Dime for - say - 6 years as a key ring. Used it about 15 times annually. It seems to surprisingly weak. The "stoppers" bend and the blades move to much. Today the knife did not tolerate cutting plastic tape. The blade is very sharp. - But can not use to tool - the Dime - any more. It is dangerous. I am located in Europe. 'If you are a European Union citizen/resident and need assistance for Contact or Warranty, please use our International Customer Care Contact Page.' - There is no such page. I do not reach anybody. - In addison: 'We're currently experiencing technical difficulties. Please try again later." - I got a feeling, that I have to wait for long.

I bought a great knife I bought a knife, read the reviews after and thought this was a scam. I got the knife a few days later and everything was perfect. No issues with this company but the reviews appear to be inconsistent with my experience.

This is not a quality company to deal with This is not a quality company to deal with! You cannot get in touch with anyone at this company. I placed an order the beginning of december and although I did receive an order confirmation, I have not heard anything beyond the confirmation. They do not answer their phone and refer you to a website that I am not sure is a valid site to even access. NEVER will I order from them again!