Order Status Issue!!! I ordered this gerber Multi-Tool last week and even though the Postal Service has been notified that a package is ready. I assume it has not shipped as of yet as I have not received anything more from the USPS or Gerber-Tools. Also after checking pricing at Lowe's I found it cheaper there.

Gerber machete..Gerber Gator folder..Gerber guardian II i used a gerber gator pocket knife cutting some wood the pivot screw Broke......And i broke there 12inch manchete aswell chopping down a small treeO_O!??!The gerber guardian II if you out there behind the cpu has one of them trow it away where no one will find it or hang it on a wall and DONT EVER SWING IT PLZ! the blade can fly out of the handle and hit some one if you swing it!! the blade only goes and 2 inches ind to the handle!!What the hell were you thinking wen you made thes tools gerber!?!?! GERBER TOOLS SUCK!!! Buy your tools else where Plenty of other companys out there that has MUCH better tools

They just don't respond Another time I wished I'd looked at the reviews first. My order was mid December and it's still not been resolved. The responses to emails are a week delayed at best. There's no phone number, no online chat... I'm stuck. Edit - the day after posting this I magically got a refund after 20 days.

Good Customer Service I placed my order Sunday night, and with regular USPS shipping my tool arrived by Thursday. And it was engraved! The website is easily navigable, and for someone who knows little about knives I found it very easy to figure out what I wanted.

Great customer service and great product I bought the Gerber Hinderer CLS Knife for my husband (a paramedic) as a birthday gift. It arrived so quickly that he opened it before his birthday and has been using it ever since! The brand was recommended by other paramedics and he will recommend it to others.