Gerber Tools/Two point Enterprises-one and same Ordered 2 knives from two point enterprise; 1 engraved, 1 plain. The engraved one had my name spelled wrong. Called, explained problem to Lisa who said it was my fault for not checking my email. I was engaging with her when a "supervisor" with a snotty, supercilious attitude, who refused to listen to me and continually interrupted me told me in a loud voice, "Well you didn't check your email, you're stuck with it". What a rude, mean attitude. No customer service whatsoever and Lisa is in the background laughing. I will never do business with this company again and will advise all my acquaintances to do the same with two point enterprises and Gerber. When I told the 'old man with the loud mouth' this, he called me a troll. Good way to grow your business and influence people. During the supposed conversation he told me to shut up and to not interrupt him when he's talking. Is this the way to treat a customer. My last name is Bartlett. They engraved the knife: Bartlept. I spelled my last name 3 times in placing the order. My credit card company now has the complaint. When I told him about sending it for credit card review, he said go ahead, I sell millions of units and I win 99% of the time. Does this guy sound like someone you'd like to do business with???

Customer Service Sucks I ordered a simple gerber knife with laser engraving. Got the knife in good time but no engraving. They sure as heck had no problem charging me for it though. I tried to call the number on the website but that was for the actual Gerber company. They said they never gave permission to Two Point Enterprises to use or post their number and are sick of getting phone calls from their angry customers. Obviously they mess up a lot. So I had to search for the actual phone number on line and called it. That number was the company but could not help me just gave me a number for their customer service. But I call that and all I get is an answering machine and no return call. This company totally sucks Don't buy from them. Buy from someone with enough competence to get the order right or at least enough common courtesy to fix it when they mess up.

No access to Gerber complaints I tried to send the below to Gerber, but their site does not accept any messages and has no service to European customers - but gives a non-operating link to such service. "I have had the Dime for - say - 6 years as a key ring. Used it about 15 times annually. It seems to surprisingly weak. The "stoppers" bend and the blades move to much. Today the knife did not tolerate cutting plastic tape. The blade is very sharp. - But can not use to tool - the Dime - any more. It is dangerous. I am located in Europe. 'If you are a European Union citizen/resident and need assistance for Contact or Warranty, please use our International Customer Care Contact Page.' - There is no such page. I do not reach anybody. - In addison: 'We're currently experiencing technical difficulties. Please try again later." - I got a feeling, that I have to wait for long.

GOOD CUSTOMER SERVICE Although I still haven't received my order, I am very pleased with the customer service so far. I still can't evaluate the quallity of their products, but after reading all these reviews, I figure that everything will be ok.

Great customer service and great product I bought the Gerber Hinderer CLS Knife for my husband (a paramedic) as a birthday gift. It arrived so quickly that he opened it before his birthday and has been using it ever since! The brand was recommended by other paramedics and he will recommend it to others.