Their Gerber multi- tools are outstanding and their Customer Service is even better. I was calling from Belgium to get going away gifts for the US military guys I am working with. They walked me through the purchase, are willing to ship to APOs and I had the engraved tools in belgium in a week. Thanks for supporting the troops! We will be getting more from them as other troops rotate out of the unit.

Let me just day that this is the worse… Let me just day that this is the worse customer experience ever! The items aret always delayed!!!!! My package was sent to the incorrect address, no one answers emails! I will not be shopping anymore!

No access to Gerber complaints I tried to send the below to Gerber, but their site does not accept any messages and has no service to European customers - but gives a non-operating link to such service. "I have had the Dime for - say - 6 years as a key ring. Used it about 15 times annually. It seems to surprisingly weak. The "stoppers" bend and the blades move to much. Today the knife did not tolerate cutting plastic tape. The blade is very sharp. - But can not use to tool - the Dime - any more. It is dangerous. I am located in Europe. 'If you are a European Union citizen/resident and need assistance for Contact or Warranty, please use our International Customer Care Contact Page.' - There is no such page. I do not reach anybody. - In addison: 'We're currently experiencing technical difficulties. Please try again later." - I got a feeling, that I have to wait for long.

Great Product...Poor service Gerber Obsidian is a great pocket knife. Very solid tool. Has basic screwdrivers, file that most really need besides a great solid construction. That said, I sent two or three e-mails requesting knife be sent by USPS instead of United Parcel Service. Shipping was half the price. Postal service better service in my rural area. Called company customer service number. Two point Enterprises never got back to me. Feel ignored. Seemed like they got my money, delivered their product the way they wanted regardless of my wishes...case closed. Most of my issues with Northeast Missouri UPS service. Overpriced. Box was opened when it arrived. Knife loose in the package. Pouch was well sealed. Knife undamaged. Don't know if there was supposed to be a belt holder of any kind. Better to do business with Amazon.com or outside marketer. Two Point Enterprise web site defaulted back to UPS when I clicked USPS for shipping. Would not go back without shutting off web browser. Bottom line is five star rating on product. One star or less if an option for Two Point customer service.

Good Customer Service I placed my order Sunday night, and with regular USPS shipping my tool arrived by Thursday. And it was engraved! The website is easily navigable, and for someone who knows little about knives I found it very easy to figure out what I wanted.