Great Product...Poor service Gerber Obsidian is a great pocket knife. Very solid tool. Has basic screwdrivers, file that most really need besides a great solid construction. That said, I sent two or three e-mails requesting knife be sent by USPS instead of United Parcel Service. Shipping was half the price. Postal service better service in my rural area. Called company customer service number. Two point Enterprises never got back to me. Feel ignored. Seemed like they got my money, delivered their product the way they wanted regardless of my wishes...case closed. Most of my issues with Northeast Missouri UPS service. Overpriced. Box was opened when it arrived. Knife loose in the package. Pouch was well sealed. Knife undamaged. Don't know if there was supposed to be a belt holder of any kind. Better to do business with Amazon.com or outside marketer. Two Point Enterprise web site defaulted back to UPS when I clicked USPS for shipping. Would not go back without shutting off web browser. Bottom line is five star rating on product. One star or less if an option for Two Point customer service.

FANTASTIC tools! Website rocks, with all the videos that show how each individual multi-tool works etc. I bought three actually, I love the FIT tool with the light and long screwdriver, used it the first day! Also, can't wait to use the FISH FISK tool on the next fishing trip!

No access to Gerber complaints I tried to send the below to Gerber, but their site does not accept any messages and has no service to European customers - but gives a non-operating link to such service. "I have had the Dime for - say - 6 years as a key ring. Used it about 15 times annually. It seems to surprisingly weak. The "stoppers" bend and the blades move to much. Today the knife did not tolerate cutting plastic tape. The blade is very sharp. - But can not use to tool - the Dime - any more. It is dangerous. I am located in Europe. 'If you are a European Union citizen/resident and need assistance for Contact or Warranty, please use our International Customer Care Contact Page.' - There is no such page. I do not reach anybody. - In addison: 'We're currently experiencing technical difficulties. Please try again later." - I got a feeling, that I have to wait for long.

Great customer service and great product I bought the Gerber Hinderer CLS Knife for my husband (a paramedic) as a birthday gift. It arrived so quickly that he opened it before his birthday and has been using it ever since! The brand was recommended by other paramedics and he will recommend it to others.

This is not a quality company to deal with This is not a quality company to deal with! You cannot get in touch with anyone at this company. I placed an order the beginning of december and although I did receive an order confirmation, I have not heard anything beyond the confirmation. They do not answer their phone and refer you to a website that I am not sure is a valid site to even access. NEVER will I order from them again!