They take no responsibility should… They take no responsibility should something go wrong in the delivery, even if their own negligence caused it. Maybe they are a better store than an online store, but my package got stolen because they failed to let me know when the item had shipped.

Fantastic Service and Products I have read bad reviews, but I have to tell you guys, I ordered some really needed equipment and tools via the phone on Monday afternoon this week, and they showed up our Olathe, KS office on the following morning, Tuesday. Fantastic products and fantastic customer service. They promised me delivery by Thursday and receiving them the very next morning really helped our guys at the jobsite. NICE WORK Acme! Thank you!

Acme Tools has been great for us.... Having ordered several times from Acme Tools, sure, like most suppliers, there has been an issue or two over the years.... but their customer service has been excellent. And for us, resolving a problem without a lot of hassle is imperative for online purchases. If you do have an issue, take photos and send to them.... nobody can take anyone's word in the virtual world if they want to stay in business.

RUN AWAY FROM THIS COMPANY Ordered a mud mixer on 6/8/23 with a shipping date of 6/17. Never received. Contacted company. They said it was being delayed till July/August. Never notified of delay. Received an email on Saturday, 7/1 that my payment was never received, and I had 72 hours or my order was being canceled. Long story short, holiday weekend, bank closed on Monday, order canceled. I will never go thru this company again. Ripoff!!

The Customer service is Horrendous! The Customer service is Horrendous!! Bought $700 Plunge Saw with the track as a promotion on 12/21/23 As of this date 2/06/24 still waiting . I have to call for updates. and been told 3 times its a back order item but on there website its says its in stock. ONLY PROMOTION ITEMS ARE ON BACK ORDER ??? Note to myself stay clear from promotions