JJ
GBWhere is this order! Where is this order! Order number: 18901 Placed: 01/05/2020 18:02:22 EST 1 review Reported 3 days ago Praesent nec erat convallis Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duty Free Cuban Cigars reported this review for breach of Trustpilot guidelines. We are currently assessing the review in accordance with our reporting processes. Duty Free Cuban Cigars's reason for reporting A refund was issued . NO IT HAS NOT BEEN REFUNDED 3 DAYS LATER!!!!!!!!!!!
Dan McLennan
GBOrder #18685. Update: 3/11/20. this order HAS NOT been refunded or fulfilled. I suggest one spend their money elsewhere. Order #18685. Placed 11/21/2019, The only email I have received was on 11/26/2019 stating my $428.00 payment had been received. Since that time I have sent 4 emails requesting order status and have not received any response. Having paid with Zelle, I have no recourse for a refund. Order at your own risk!
Andrew D.
GBI agree with Tim I agree with Tim. I ordered on Dec 18. Received an email right away for Damien. Followed instructions per the agreement for payment. Then radio silence. Website for my order continues to say pending. I have asked multiple times for an update and nothing. I could understand if there was a delay due to the holidays but when someone goes radio silent it indicates otherwise. Damien wasn’t radio silent when it came to getting paid first. Might as well wipe your butt with the money and flush it down the drain. Update Feb 23. Still absolutely no answer from Damian or anyone else for that matter. I have asked for a timeline to get delivered or if that can’t be provided a refund. They do not respond. Save your money and go elsewhere. Where is my money or my cigars??? (March 4th).
Jim Schneider
GBPlaced my order on June 6, 2019 - zero communication Placed my order on June 6, 2019. I've emailed Damian 4 times since then asking for order status. To date I have have received no response to my emails. My order remains "pending" on the website. As others have noted, I also have ordered and received product from another site (two orders since placing this order with Duty Free!) This has been a frustrating experience, zero communication. UPDATE 9/26/19 - Received a refund today from Damian.
Bubba
GBDuty free Cuban cigars is a rip off. Don’t by from Damian. He is a scammer Duty free Cuban cigars is a rip off. You will not get your order this site is a scam. Take a look at all the reviews. Then look at all the excuses. Don’t get ripped off Look at all the: Duty Free Cuban Cigars reported this review for breaching of Trustpilot guidelines. We are currently assessing the review in accordance with our reporting processes. After this no one can see the negative reviews is what I see. Duyfree is illegitimate company and a scam and should be avoided at all costs.I have all receipts and email correspondence if anyone would like to see his games and lies please reach out directly. I doubt I will ever be repaid, just want to protect anyone here from ordering from this scam website.