Request the shipment or refund 20 times but no answer Since December 19th, 2019 I Prepaid with Chase Bank Zwelle and I never got the shipment. I wrote almost 20 emails but nobody answer! If You go on the website looking for the Order Lookup by Billing Information: Invoice Order Date Products Purchased Quantity Purchased Order Status Order Tracking Order Total 18831 12/19/2019 2 2 Pending $295.80 View

I agree with Tim I agree with Tim. I ordered on Dec 18. Received an email right away for Damien. Followed instructions per the agreement for payment. Then radio silence. Website for my order continues to say pending. I have asked multiple times for an update and nothing. I could understand if there was a delay due to the holidays but when someone goes radio silent it indicates otherwise. Damien wasn’t radio silent when it came to getting paid first. Might as well wipe your butt with the money and flush it down the drain. Update Feb 23. Still absolutely no answer from Damian or anyone else for that matter. I have asked for a timeline to get delivered or if that can’t be provided a refund. They do not respond. Save your money and go elsewhere. Where is my money or my cigars??? (March 4th).

Where is this order! Where is this order! Order number: 18901 Placed: 01/05/2020 18:02:22 EST 1 review Reported 3 days ago Praesent nec erat convallis Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duty Free Cuban Cigars reported this review for breach of Trustpilot guidelines. We are currently assessing the review in accordance with our reporting processes. Duty Free Cuban Cigars's reason for reporting A refund was issued . NO IT HAS NOT BEEN REFUNDED 3 DAYS LATER!!!!!!!!!!!

I placed an order Your Order #18831 I still waiting for my shipment or for an email from you to justify why you took my money without shipping the merchandise! How you do business using Fake Phone Number ??? No one of this number is in service 1-855-2893889 and (345) 322-0208 I placed an order Your Order #18831 Order Date: 12/19/2019 21:58:48 EST I paid to DAMIAN C BANCROFT through Chase QuickPay® with Zelle®.Amount: $295.80 (USD) I wrote several emails asking for my shipment but no answer. I tried to contact by phone but all the Phone number 1-855-2893889 and (345) 322-0208 are not working number. I hope he will answer me, before I go forward with the next step directly to the Customs ,Law, the Governor of Cayman Island.

Would order again... Ditto as others have said when ordering on/around the hurricane; a bit of a delay, but emails were timely and overall satisfied with the purchase. I like that boxes are vacuum sealed...if the boxes aren't - but that's really not a big deal; I understand why boxes are often opened (and it really doesn't matter with whom you're ordering Cuban cigars...more often than not, the box with be opened. I would purchase again fro DFCC, as their prices are very competitive and they seem to have more of the 'hard to find' vitolas than other retailers.