Never filled my order. I have ordered from duty free three… I have ordered from duty free three times. First two took very long time but after constantly emailing Damian I finally got my cigars. Now after ordering and paying the first few days of 2020. I have received no communication as to status or update of my order. Something is seriously wrong with this merchant. I have not received my cigars or a refund in almost two months.

I have ordered from Duty Free Cuban… I have ordered from Duty Free Cuban Cigars 2 times now, the 1st was a bit slow but Damian did finally deliver. The 2nd order was placed in September 2019 and I have not received them as of February 13, 2020. I sent numerous emails asking about the status and only received one response stating they would be sent but they never were. I wouldn't trust them.

Avoid DutyFreeCigars.com I ordered my cigars well over a month ago as a Christmas gift. They took my money and I heard absolutely nothing as to when I might receive my cigars. So I sent several emails and finally got a response saying that I would have them before Christmas. Nope!! Never received a thing and no more contact from Damien or anyone else. This has been the worst online experience of my life!!

Request the shipment or refund 20 times but no answer Since December 19th, 2019 I Prepaid with Chase Bank Zwelle and I never got the shipment. I wrote almost 20 emails but nobody answer! If You go on the website looking for the Order Lookup by Billing Information: Invoice Order Date Products Purchased Quantity Purchased Order Status Order Tracking Order Total 18831 12/19/2019 2 2 Pending $295.80 View

I placed an order Your Order #18831 I still waiting for my shipment or for an email from you to justify why you took my money without shipping the merchandise! How you do business using Fake Phone Number ??? No one of this number is in service 1-855-2893889 and (345) 322-0208 I placed an order Your Order #18831 Order Date: 12/19/2019 21:58:48 EST I paid to DAMIAN C BANCROFT through Chase QuickPay® with Zelle®.Amount: $295.80 (USD) I wrote several emails asking for my shipment but no answer. I tried to contact by phone but all the Phone number 1-855-2893889 and (345) 322-0208 are not working number. I hope he will answer me, before I go forward with the next step directly to the Customs ,Law, the Governor of Cayman Island.