Request the shipment or refund 20 times but no answer Since December 19th, 2019 I Prepaid with Chase Bank Zwelle and I never got the shipment. I wrote almost 20 emails but nobody answer! If You go on the website looking for the Order Lookup by Billing Information: Invoice Order Date Products Purchased Quantity Purchased Order Status Order Tracking Order Total 18831 12/19/2019 2 2 Pending $295.80 View

Order number 17619- placed 06/04/2019 Order number 17619- placed 06/04/2019 Damien has not responded to any emails about giving me a tracking number and the phone number goes straight to voicemail. Very unprofessional and not a good way to run a business. Do not buy from this scammer as you will not get anything you pay for!!!! Seriously, go buy somewhere else and actually get what you pay for. This is a scam!!!

Would order again... Ditto as others have said when ordering on/around the hurricane; a bit of a delay, but emails were timely and overall satisfied with the purchase. I like that boxes are vacuum sealed...if the boxes aren't - but that's really not a big deal; I understand why boxes are often opened (and it really doesn't matter with whom you're ordering Cuban cigars...more often than not, the box with be opened. I would purchase again fro DFCC, as their prices are very competitive and they seem to have more of the 'hard to find' vitolas than other retailers.

I placed an order Your Order #18831 I still waiting for my shipment or for an email from you to justify why you took my money without shipping the merchandise! How you do business using Fake Phone Number ??? No one of this number is in service 1-855-2893889 and (345) 322-0208 I placed an order Your Order #18831 Order Date: 12/19/2019 21:58:48 EST I paid to DAMIAN C BANCROFT through Chase QuickPay® with Zelle®.Amount: $295.80 (USD) I wrote several emails asking for my shipment but no answer. I tried to contact by phone but all the Phone number 1-855-2893889 and (345) 322-0208 are not working number. I hope he will answer me, before I go forward with the next step directly to the Customs ,Law, the Governor of Cayman Island.

I ordered 2 boxes of cuban cigar… I ordered 2 boxes of cuban cigar from this website in September, 2019. More than 2 months later no items. I tried to contact Damian but phone was disconnected and no active email address. He took my money right away but no cigars....