Awful customer service!!!! DO NOT RECOMMEND Awful customer service. Reached out several times months ahead for calibration services and Transcat was not responsive. Ended up scheduling the day the equipment was due and technician did not show up. 3 months later and I still have not received calibration certificates- reached out and Debra Licup of Transcat was EXTREMELY rude and not helpful, I had to do her job for her and provide more information than I needed to, just to find the certificates. Still don't have them.

The mfg of the product ordered thru … The mfg of the product ordered thru Transcat had scheduled a move which delayed our shipment by months. We were not aware of this until it had happened. There should have more communication up front that the lead time was inaccurate and would be extended due to the relocation.

The original order acknowledgment from … The original order acknowledgment from 10/31 stated that my order would ship in 2-3 weeks. On 11/30 I followed up for tracking information because the order had not been received. Customer service advised that the order had been pushed out to 12/18 which is 7 weeks (a whole month late). It shipped on 12/22. I needed it over a month ago; the delays in shipping are unacceptable.

Since the first contact that I had with… Since the first contact that I had with a sales person Carla, I knew I would have problems with this company. She was not even clear on how much they would charge me for handling and shipping. A day after I checked my bank statement and they charged me way over what they should (as I checked online the amount for 2 days shipping). I called, complaining about that, they sent back some money to my credit card. The headache started when they put three charges on my card of $346.84 (pending since Tuesday, today is Friday). So, please, do yourself a favor and do business somewhere else. I expected some professionalism from a company that has more than 50 years of experience in this industry.

Absolutely horrible!! This is the SECOND time they broke a piece of equipment that was working perfectly fine when I sent it in. They broke the wires (that are in a spot that cannot be replaced or fixed). My company uses them for calibration. After the first time the equipment was useless and had to be trashed. NO REFUND after I complained to them. I was very specific for them to not damage a second one the next time, and took pictures, and they assured me it would not be broken again. They returned it with the wires BENT and BROKEN. I will find another place to send this for calibration. Do not send your equipment here, unless you want it to be broken!!