highly dysfunctional company -

Capital budget order was placed the … Capital budget order was placed the second week of November, 2017. I was promised by Transcat that my order was placed and would be received by the end of December and would be shipped in one order. I have received (2) partial orders so far and still have not received all of my order and it is January 11, 2018. We deal with Transcat daily and have a huge calibration contract with them. This has been a horrible experience overall!!!

The order was shipped to the wrong … The order was shipped to the wrong address. I gace my home office address to have order shipped to and even paid with my personal credit card by package was shipped to my companies corporate office instead. I still don't have package and my company had to pay shipping again to ship me package.

Terrible experience in a range of… Terrible experience in a range of aspects from the timeliness and quality of communication to the aggressive and unreasonable pricing imposed with no reasoning but "$3000 minimum charge". Dane Dalton is the person I dealt with - he was rude, did not reply to our communication and when he did the answers to my inquiries were evasive. The simple request for a break down cost of the quote was not addressed. If this is the culture promoted then it is an original and dangerous approach to customer "success".

Wish I could give 0 stars Wish I could give 0 stars. Horrible customer service. Would not respond to voicemail or email. Do not understand the products they sell. Save yourself the aggravation and frustration and order from someone else.