My name is Alexandre Santos My name is Alexandre Santos As you can verify the goods have been charged on my credit card (BY email). I request the delivery of the respective goods or the immediate return of the amount paid.

Terrible customer service Ugh. Several mixups with a couple of orders, one shipment arrived over a year and a half after the order had been quoted and placed! I wouldn't mind all of that, as the order had been for pipettes and we always need them, and we were all operating in pandemic/post-pandemic time so I'm okay with a lot of problems. But, we were overcharged for shipping (we were charged the entire quoted amount for s/h on the first (partial) shipment (over $100! for one carton)), and then every other carton that came included an additional s/h charge. I spent many hours providing customer service with the documentation they asked for, and they agreed they'd overcharged us, but they would NOT refund the excess charge. I kept asking for a refund check and the agent kept saying they'd credit our account, and I kept saying I wanted a refund check and the agent kept saying they'd credit our account. I never want to buy another effing pipette from them ever, so I'd really like my refund check!

Awful customer service!!!! DO NOT RECOMMEND Awful customer service. Reached out several times months ahead for calibration services and Transcat was not responsive. Ended up scheduling the day the equipment was due and technician did not show up. 3 months later and I still have not received calibration certificates- reached out and Debra Licup of Transcat was EXTREMELY rude and not helpful, I had to do her job for her and provide more information than I needed to, just to find the certificates. Still don't have them.

We really needed it the day after … We really needed it the day after order, the rep said it would be here that Friday. It was not. Then Transcat called one of my engineers (not the guy that made the order) just to say they will send it next week. It was one bad experience, however, generally Trasncat performs excellently.

Worst experince so far_Transcat Worst experince so far. Accelerometers sent out for calibration, it was delayed 4 times at least. When asked why it was taking too long. They stated that they were waiting for Manufacturer specs. Specs sent by us (requester) no answers then, they shipped them back un-serviced to us , with no comunication nor explanation. Crikets so far...