highly dysfunctional company -

The product presentation and… The product presentation and description was misleading and I though I was getting a complete product rather than just leads. I am not happy at a all and will not be using your company again.

Since the first contact that I had with… Since the first contact that I had with a sales person Carla, I knew I would have problems with this company. She was not even clear on how much they would charge me for handling and shipping. A day after I checked my bank statement and they charged me way over what they should (as I checked online the amount for 2 days shipping). I called, complaining about that, they sent back some money to my credit card. The headache started when they put three charges on my card of $346.84 (pending since Tuesday, today is Friday). So, please, do yourself a favor and do business somewhere else. I expected some professionalism from a company that has more than 50 years of experience in this industry.

The Oakton PH Instrument arrived and it … The Oakton PH Instrument arrived and it apparently does not work I will be going out in the field to recover it. The field personnel reported that the Transcat shipped the device, in out of specification weather conditions. The device was shipped in below 6 degree weather and it apparently damaged the device because it will not energize.

Capital budget order was placed the … Capital budget order was placed the second week of November, 2017. I was promised by Transcat that my order was placed and would be received by the end of December and would be shipped in one order. I have received (2) partial orders so far and still have not received all of my order and it is January 11, 2018. We deal with Transcat daily and have a huge calibration contract with them. This has been a horrible experience overall!!!