Jacinta Adams
AUJust don’t… the quality is absolutely… Just don’t… the quality is absolutely terrible and you have to pay for the return postage .. they sent me the wrong colour and didn’t include any extras and quality.. you’d be better just watching on your phone honestly don’t bother
- Rodrigo Marques
PTMini Projector refund So, I bought a mini projector on January 10th by mistake, I wanted to see what the shipping cost to Portugal would be, and I accidentally placed the order. After that, I contacted customer support to return the projector as soon as it arrived at my house, and I did, it arrived and I returned it to a warehouse in China, which was the address that Cassie, the assistant, gave me. The projector has been imported since February 15th in China and the tracking application says that the recipient has been notified. I have been regularly contacting High Peak customer support to get updates on my refund, but recently they stopped responding... Oh, and I also paid €22 to send the product to China as quickly as possible so that everything would go smoothly. as quickly as possible, but the truth is that I still don't see my money, which was initially supposed to be a gift for my girlfriend, it took me some time to save money to give her the gift, and now I'm still without the money.
KJ
GBI do not recommend this company Their returns policy says you can return items within 15 days without fees, but in reality they do not allow you to do this. You have to pay for the return which is the same price as the product so it’s not worth it. Generally an awful company to deal with. Customer service is rude, unhelpful and unprofessional, shouting via emails and getting emotional. No tracking numbers given, and no accurate confirmation of what was shipped. Takes ages to get a reply and they don’t answer direct questions. Purposely make the experience a pain so you give up. A lot of unnecessary stress and time wasted.
Elizabeth Hirsch
GBPiece of junk and horrible customer service This is the biggest piece of junk. I ordered them with the tripods, and they came without them. They advertise that they work with Bluetooth… they don’t. They are also horribly grainy. When I went to return it I realized they’re making me pay to ship it back to China… I read the refund policy before purchasing and NOWHERE does it say we’re responsible for shipping costs… AND they take FOREVER to respond to emails regarding returns. HORRIBLE customer service.
Aisling Vaughan
IEDO NOT ORDER DO NOT ORDER This is a scam website, I ordered a mini projector which was not the same quality as that advertised, when I emailed I was informed that only the highest quality items are advertised on the website, meaning I was misled in to buying this item. I am now expected to pay the price of returning this item to China, this will be the price I paid for the item in the first instance.