Mini Projector refund So, I bought a mini projector on January 10th by mistake, I wanted to see what the shipping cost to Portugal would be, and I accidentally placed the order. After that, I contacted customer support to return the projector as soon as it arrived at my house, and I did, it arrived and I returned it to a warehouse in China, which was the address that Cassie, the assistant, gave me. The projector has been imported since February 15th in China and the tracking application says that the recipient has been notified. I have been regularly contacting High Peak customer support to get updates on my refund, but recently they stopped responding... Oh, and I also paid €22 to send the product to China as quickly as possible so that everything would go smoothly. as quickly as possible, but the truth is that I still don't see my money, which was initially supposed to be a gift for my girlfriend, it took me some time to save money to give her the gift, and now I'm still without the money.

I do not recommend this company Their returns policy says you can return items within 15 days without fees, but in reality they do not allow you to do this. You have to pay for the return which is the same price as the product so it’s not worth it. Generally an awful company to deal with. Customer service is rude, unhelpful and unprofessional, shouting via emails and getting emotional. No tracking numbers given, and no accurate confirmation of what was shipped. Takes ages to get a reply and they don’t answer direct questions. Purposely make the experience a pain so you give up. A lot of unnecessary stress and time wasted.

Avoid! Impossible to cancel I made an impulse purchase which I immediately wanted to cancel. Per their cancellation policy, you have 5 minutes from the time of purchase to request a cancellation. However, this is not a process you can manage yourself. You have to send them an email requesting cancellation. They claim that the fulfilment process begins after 5 minutes from your purchase time. They have not responded to my cancellation request and it has been more than 24 hours. This is not acceptable. I wish I had researched this company on Trustpilot before even considering buying anything. If I could give it zero stars, I would.

DISASTER!!!1 DISASTER! PLEASE DO NOT BUY FROM THIS COMPANY IF YOU DO NOT WANT TO LOSE YOUR MONEY. I bought a projector totally deceived by the publicity they do in tik tok and other social networks. I received the projector in a different color than I had ordered, and without the tripod that I was promised as a gift. Of course I tried the projector and the image quality is horrible and it makes more noise than a coffee maker. I am proceeding with the return, I have been waiting for days for a response and nothing. I have already read many reviews and probably I will never be able to make the return so I have lost my money. But rest assured that I will denounce them by any means I can. YOU ARE DISGUSTING. Get a decent job please.

Just don’t… the quality is absolutely… Just don’t… the quality is absolutely terrible and you have to pay for the return postage .. they sent me the wrong colour and didn’t include any extras and quality.. you’d be better just watching on your phone honestly don’t bother