We ordered the cookbook for a Christmas… We ordered the cookbook for a Christmas present on 11/20/23. It is now 12/18/23 and still no cookbook. Customer service on the phone was useless. The tracking nos. supplied with the shipping confirmation received on 12/14/23 email state that no label has been created. Really not pleased.

There was some confusion about my order… There was some confusion about my order but it was straightened out satisfactory! Customer service was done through emails very quickly! My order was perfect and am very happy with my purchase and their service!

Great customer service Great customer service. When they became aware that my product had not been delivered, they re-sent it immediately

wow cannot believe chrs kimball is in… wow cannot believe chrs kimball is in charge of this awful marketing comany bought a knife ..hated the feel..but not allowed to return gave to a charity kitchen the prices are always changing..and if you get a discount they will amp up the shipping charge ..BEWARE the products are not up to par..believe me..pay more or equal somewhere else// again sad chis is involved in this marketing low lifeQ!

Shop elsewhere -Deceptive marketing and poor quality Deceptive marketing and poor quality products. I purchased two of their knives after a good online review that referred to them as German Steel and Japanese and found them to be of poor quality and Chinese made. No where on their website or the packaging do they show the manufacturing origin. Terrible Customer service and overpriced. Go somewhere else