Problem-free Purchase The cookbook I ordered arrived quickly. I was able to track its progress easily, and it was left in a safe place by the delivery person. I’m looking forward to trying many of the recipes I’ve seen prepared on the Milk Street TV program.

It's Buyer Beware from the Milk Street store. I have purchased a number of items from the Milk Street Store all of which were satisfactory. I recently purchased a non-slip mat for a cutting board. Well it does slip-- a lot. A dampened kitchen towel is far superior. I contacted customer service. I was informed that all sales are final unless a product arrives damaged. Basically it's a buyer beware business model. Not what one would expect from a premium webstore.

A different kind of grocery shopping experience I’ve gotten several different pantry items from the very unusual goods that you usually don’t find at the supermarket. All have been excellent and I will try new items from them

Milk street kitchin-tan knife falling apart Received a Kitchin-tan knife for a gift last December and the handle is cracking and falling apart by September. When contacted, Milk street said "sorry you bought it too long ago for us to help, good luck" Buyer beware they don't stand behind their products.

Package never received Poor customer service Package never received. Customer service can only be reached through email. I emailed several times and received a generic reply each time saying "we do not have control over delivery delays or shipping timelines...thank you for your patience". They have already charged my credit card while I am waiting for their knife to appear.