Christopher Kimball, essayist Christopher, you used to write the most wonderful essays! I hope you find a way to write new ones or publish a compilation in one of your cookbooks featuring your global insight into culinary practices around the world. Congratulations on the success of Milk Street.

There was some confusion about my order… There was some confusion about my order but it was straightened out satisfactory! Customer service was done through emails very quickly! My order was perfect and am very happy with my purchase and their service!

Package never received Poor customer service Package never received. Customer service can only be reached through email. I emailed several times and received a generic reply each time saying "we do not have control over delivery delays or shipping timelines...thank you for your patience". They have already charged my credit card while I am waiting for their knife to appear.

Ordered two knives a Santoku and a… Ordered two knives a Santoku and a Nakiri. Really wanted the NAKIRI but that one did not arrive. Have tried repeatedly to contact them the only way possible via email with no response. Horrible customer service. Milk Street is a rip off! Save your money and go elsewhere and before you order anything online make sure the company has a reputable customer service that you can actually reach!

It's Buyer Beware from the Milk Street store. I have purchased a number of items from the Milk Street Store all of which were satisfactory. I recently purchased a non-slip mat for a cutting board. Well it does slip-- a lot. A dampened kitchen towel is far superior. I contacted customer service. I was informed that all sales are final unless a product arrives damaged. Basically it's a buyer beware business model. Not what one would expect from a premium webstore.