We ordered the cookbook for a Christmas… We ordered the cookbook for a Christmas present on 11/20/23. It is now 12/18/23 and still no cookbook. Customer service on the phone was useless. The tracking nos. supplied with the shipping confirmation received on 12/14/23 email state that no label has been created. Really not pleased.

There was some confusion about my order… There was some confusion about my order but it was straightened out satisfactory! Customer service was done through emails very quickly! My order was perfect and am very happy with my purchase and their service!

It's Buyer Beware from the Milk Street store. I have purchased a number of items from the Milk Street Store all of which were satisfactory. I recently purchased a non-slip mat for a cutting board. Well it does slip-- a lot. A dampened kitchen towel is far superior. I contacted customer service. I was informed that all sales are final unless a product arrives damaged. Basically it's a buyer beware business model. Not what one would expect from a premium webstore.

Great customer service Great customer service. When they became aware that my product had not been delivered, they re-sent it immediately

A different kind of grocery shopping experience I’ve gotten several different pantry items from the very unusual goods that you usually don’t find at the supermarket. All have been excellent and I will try new items from them