It's Buyer Beware from the Milk Street store. I have purchased a number of items from the Milk Street Store all of which were satisfactory. I recently purchased a non-slip mat for a cutting board. Well it does slip-- a lot. A dampened kitchen towel is far superior. I contacted customer service. I was informed that all sales are final unless a product arrives damaged. Basically it's a buyer beware business model. Not what one would expect from a premium webstore.

Package never received Poor customer service Package never received. Customer service can only be reached through email. I emailed several times and received a generic reply each time saying "we do not have control over delivery delays or shipping timelines...thank you for your patience". They have already charged my credit card while I am waiting for their knife to appear.

wow cannot believe chrs kimball is in… wow cannot believe chrs kimball is in charge of this awful marketing comany bought a knife ..hated the feel..but not allowed to return gave to a charity kitchen the prices are always changing..and if you get a discount they will amp up the shipping charge ..BEWARE the products are not up to par..believe me..pay more or equal somewhere else// again sad chis is involved in this marketing low lifeQ!

Milk street kitchin-tan knife falling apart Received a Kitchin-tan knife for a gift last December and the handle is cracking and falling apart by September. When contacted, Milk street said "sorry you bought it too long ago for us to help, good luck" Buyer beware they don't stand behind their products.

I loved this magazine when I used to… I loved this magazine when I used to receive it several years ago. I have long since cancelled my subscription and haven't received the magazine in several years. Recently out of nowhere there was an unauthorized and random $50 charge from Milk Street Magazine on my credit card. I emailed Milk Street Magazine customer service and received no response. SHADY. Thank goodness for my credit card's buyer protection. I highly recommend NOT giving this company your personal information.