They only accept returns for damaged… They only accept returns for damaged goods. DO NOT BUY ANYTHING FROM THEM unless you know you will not return it. What a scam!!!!

Package never received Poor customer service Package never received. Customer service can only be reached through email. I emailed several times and received a generic reply each time saying "we do not have control over delivery delays or shipping timelines...thank you for your patience". They have already charged my credit card while I am waiting for their knife to appear.

Christopher Kimball, essayist Christopher, you used to write the most wonderful essays! I hope you find a way to write new ones or publish a compilation in one of your cookbooks featuring your global insight into culinary practices around the world. Congratulations on the success of Milk Street.

wow cannot believe chrs kimball is in… wow cannot believe chrs kimball is in charge of this awful marketing comany bought a knife ..hated the feel..but not allowed to return gave to a charity kitchen the prices are always changing..and if you get a discount they will amp up the shipping charge ..BEWARE the products are not up to par..believe me..pay more or equal somewhere else// again sad chis is involved in this marketing low lifeQ!

Great customer service Great customer service. When they became aware that my product had not been delivered, they re-sent it immediately