When things go wrong.... Given enough time, mistakes will happen. After years of buying from HDIS, I experienced the first shipping error. A rare issue after several years. This is when you find out how good a supplier is; not when all goes well, but when it does not. HDIS resolved this problem promptly, during the Covid crisis, and at no cost to me or argument. HDIS IS the definition of customer service. I can offer the highest recommendation for HDIS customer service.

Call Customer Service to Stop Auto Ship If you decide to stop auto ship orders CALL CUSTOMER SERVICE. I found out the hard way removing your auto ship and credit card information from your account does absolutely nothing. You will will be shipped and billed for product. They will, very politely, advise you to refuse shipment, or call customer service to schedule a pick up and then you can wait for a credit to your bank card. As for my choice to return, when I was told the auto ship and credit card information was still showing on their end the trust that a credit would be applied was simply not there. I chose to keep the product.

I have been using this company for a… I have been using this company for a long time, however, the last year things have gone downhill. It seems like every month or every few months their product line changes and we are randomly sent a different brand of diapers. Every time this happens the quality of the diapers gets worse. I have tried both of the diapers they offer in my son's size and they are horrible. My son wakes up every morning soaked in urine. Every morning I have to clean him up before school because he is soaked. The underpads do nothing to protect the bedding and I have to wash his bedding daily. I'm ready to look for a new company that offers better brands of diapers, this is ridiculous.

Customer service is rude and refuses to help. Customer service is extremely rude and refuses to send my son's order. All we told them was he needed small instead of extra small. For a month it's been back and forth between HDIS and our Doctor with HDIS refusing to process anything or help us smooth the process out. Meanwhile we are about to have to use towels as my son is running put of diaper and noone locally can supply them and HDIS doesn't care

I love HDIS I love HDIS. I felt like I had reunited with them. Because I had used them many years ago. Stopped using them for a while, and now have reunited with them again. Because of not wanting to feel embarrassed, or ashamed in the grocery store anymore. For having feminine hygiene pads in my cart. My second order with them is on its way, and I can’t be more happier. Being on their personalized delivery plan is a godsend. I still have stuff left over from the first order. So, I haven’t completely run out yet.