I have been using this company for a… I have been using this company for a long time, however, the last year things have gone downhill. It seems like every month or every few months their product line changes and we are randomly sent a different brand of diapers. Every time this happens the quality of the diapers gets worse. I have tried both of the diapers they offer in my son's size and they are horrible. My son wakes up every morning soaked in urine. Every morning I have to clean him up before school because he is soaked. The underpads do nothing to protect the bedding and I have to wash his bedding daily. I'm ready to look for a new company that offers better brands of diapers, this is ridiculous.

Call Customer Service to Stop Auto Ship If you decide to stop auto ship orders CALL CUSTOMER SERVICE. I found out the hard way removing your auto ship and credit card information from your account does absolutely nothing. You will will be shipped and billed for product. They will, very politely, advise you to refuse shipment, or call customer service to schedule a pick up and then you can wait for a credit to your bank card. As for my choice to return, when I was told the auto ship and credit card information was still showing on their end the trust that a credit would be applied was simply not there. I chose to keep the product.

i must say that this the best pad, i must say that after trying every pad in the world, I was absolutely impressed with your product. they really work!. i ordered on the phone and had the pleasure of speaking with a rep levern tappin. he was so helpful and made me feel comfortable discussing my problem. i also got a nice handwritten thank you note from him. he is one of the reasons that I am a returning customer.

Great Customer Service My first experience with your Customer Service people was wonderful! All my questions were answered clearly and with genuine concern. She was even humorous... so nice these days!

Ships fast and easy. I accidentally found this company by browsing the internet. I was looking for quality flushable wipes and ordered 2 boxes which came in a few days. They included their catalog which is quite extensive which shows many different home health care items. I would definitely recommend them.