William K.
GBSo far it has been a great experience… So far it has been a great experience with KidPass. Custumer service is excellent and my child has been able to explore many activities we didn't even know were around the corner of our home. Love the variety of classes because my daughter can try new things all the time and not get bored. Music and open play are her favorites!
LB
GBAVOID Kidpass altogether! Highly dissatisfied. Not only are their teachers and activities not vetted before the classes are offered (I'm referring to quality, not trustworthiness), but what REALLY stinks is their rebill and subscription policy. I tried cancelling BEFORE I was rebilled and they wouldn't let me!! Nor did I receive a 3 day notice, period. I'm considering taking it up with my bank, honestly. We also had two adverse events with a couple of classes that we virtually attended. For the first one, the instructor never showed and Kidpass let everyone stay on the Zoom call for over TWENTY minutes, saying it would be just a few more minutes until the instructor would show up. Nope. Another class was lackluster at best and I can't believe I wasted 2 credits on it. I reviewed that class too, and didn't receive any comments on my feedback for either. They clearly don't care, and you know what? AVOID Kidpass at all costs. Very unprofessional and not recommended, questionable rebill methods. It's our kids that suffer the most. During this unprecedented times, it's unconscionable how a company can operate like this. TOTAL ripoff for the quality that you get. I'd recommend checking out the actual websites of some of their "teachers" and "activities" before you commit to anything. Not worth it on Kidpass, I can't say that enough. Get it together, Kidpass.
RICHARD O'CONNELL
GBA Disaster (failing Start up)- lacking oversight and professionalism. Signed up for three classes. The coach/instructor didn't turn for two - with absolutely no notice to participants (kids). The third class started late and had to be abandoned after the instructor didn't have the required internet bandwidth (he was outdoors) to run a video call. Kidpass customer support does not have a number to call and no one responded via email. Avoid.
Biff Clark
GBKidPass has been a great way for my… KidPass has been a great way for my children and I to experience different activities around the neighbourhood. We love it!
Customer
GBAvoid KidPass, No show teachers, automatically charge even though i cancelled. I could almost never log in. Tried to cancel and they kep charging me. When i did login, teachers often failed to show. Other reviews say the project just fell apart. Avoid it.