A Disaster (failing Start up)- lacking oversight and professionalism. Signed up for three classes. The coach/instructor didn't turn for two - with absolutely no notice to participants (kids). The third class started late and had to be abandoned after the instructor didn't have the required internet bandwidth (he was outdoors) to run a video call. Kidpass customer support does not have a number to call and no one responded via email. Avoid.

I paid upfront to get a tutor for my… I paid upfront to get a tutor for my brother and we were more than flexible by working around their hours. The tutor stated the times and days they were available. For the first session, the tutor was a no show. I emailed them and even the person who was in charge of the tutor matching process —no answer. I also messaged the tutor on the dashboard —no answer. Hoping that the tutor was all right, my little brother had another session two days later which resulted in another no-show. I understand that things come up but it would have been nice of them to let us know beforehand of the no-show. My brother was excited to begin tutoring and get homework help but he was so disappointed and upset. Literally so unprofessional and unreliable

KidPass is amazing KidPass is amazing. It's allowed me to take my toddler to many activities that we would never have experienced without it. We have explored so many fun options in our neighborhood and made great friends too! There are so many options, everyone is very happy.

Life saver for parents! Great service Life saver for parents! Great service that my friends had recommended to me, and which I recommend to other parent friends and in mom groups all the time. Customer service responds really quickly if there is ever an issue and they always find out ways to help customers going above and beyond with issuing credit if needed. Love it!

Unfortunate experience especially during the pandemic Just like many of these reviews I was a customer for years before the pandemic. I started accumulating probably over more then 1000 dollars worth of credits. There were always classes I could have my daughter take. Because during the pandemic everything was online. I trying to keep my account as long as possible so I wouldn’t loose my credit …but it became impossible. Plus after loosing my job I was unable to keep the subscription and lost all this money. Terrible don’t do it.