WAITING FOR MIRACLE RESULTS MY DOG IS ALMOST SEVEN YEARS OLD, HE WAS DIAGNOSED WITH DIABETESE LAST FEBRUARY, SINCE THEN HE IS ON INSULIN TWICE A DAY, HE ALSO DEVELOPED CATARACT IN BOTH EYES. I WAS TOLD BY MT VET THAT OTHER PET OWNERS TRIED THIS CAPSULE. HE FINISHED ONE BOTTLE, AND THIS IS HIS SECOND BOTTLE, I AM PRAYING FOR RESULTS OF IMPROVEMENT FOR HIS EYESIGHT

Fantastic Customer Service I placed an order right after the first of the year (when all hell was breaking lose in D.C. in addition to the normal COVID disruptions nationwide). There was a mix-up in the quantity of items I received which was remedied immediately upon my leaving a voicemail explaining the problem. Amazing service, especially under the circumstances we're all trying to work under. Happy New Year and thanks to VetRxDirect staff member Megan!

I made an order a week ago for my cat I made an order a week ago for my cat, and when I check online for my order status it tells me "Waiting for veterinary approval". When I call customer service I get a message saying that I called during peak hours, and then it hangs up. With Chewy.com it usually took prescription medication a maximum of 3-4 days to get to me. VetRxDirect is a horrible place.

Incomparable Customer Service! I've used VetRxDirect for years and have always gotten excellent service. Today one of their employees, Tyler, took it next-level! I had unintentionally mixed up the prescriptions for our 3 dogs - he was super helpful and patient on the phone as we talked through it all. A few minutes after our call, I got an email that he had already spoken with our vet and had all of the authorizations needed. Service that's both efficient *and* personal is a hard thing to find these days! I cannot recommend them highly enough. :-)

Beware Beware! Items shown are pictures only! They will substitute generic and refuse to return items they substitute. They charged brand pricing- without actually shipping it. My 19.00 next day shipping fee was basically stoken as I didn't receive product for 3 days. All business days. This is not a customer friendly company. Their motto should be- TOO BAD SO SAD