VetRxDirect has been the most reliable… VetRxDirect has been the most reliable source for any of my cat, Mango's medications! They are always quick to respond with any inquiries and always ensure the best customer service. I have transitioned purely to VetRxDirect for his asthma needs and am so glad I came across their site when I did. Quick shout out to both Erika and Joe for being so kind, helpful, and diligent in their follow ups to my ticket requests. Highly recommend!

This site has had technical issues for… This site has had technical issues for over 6 months. they keep saying new updates .. they don't notify the customer whats going on w/o us constantly calling in. my order has been inconsistent due to their issues not ours. and i have not received the auto ship. i supposedly spoke to a supervisor and when i asked for accommodations over and above the last episode she said they weren't the right fit for us. after repeatedly suggesting to me that she cancel the order and i go elsewhere .. i repeatedly said i'm not cancelling the order and will decide if i go elsewhere if there is another issue. . and she cancelled the order which i never requested. and hung up.

VETRXDIRCT: Advertised one price, sells for increased price I've addressed this issue with them previously but they don't listen and the manager doesn't call back. They list product price at lower prices, when put into shopping cart, the price increases by over $5. I just tried to talk to the person on the phone at customer service about it and she said I could either buy the product or sue them. Hmmm...I wonder if her manager cares that her employee is putting that 'out there'. I wonder if that is what it will take to make them correct this misleading advertising?

Poor Delivery Response Time Although the staff responds to your phone call or email immediately, I have had many, many, many problems with delivery time in getting medication!! Vetrx Direct either has repeatedly blamed my vet's office for not getting back to them with a prescription (not the case) or the post office for losing the medication, and they still make me wait a full 8 days to send out a new package (when it's obviously stuck somewhere in transit), so that my pet ends up waiting 9 days for vital meds. Ridiculous!! I don't recommend Vetrx Direct!!

Horrible customer service Horrible customer service. You cannot get a hold of anyone, ever. An overnight delivery takes 1-2 days after your prescription is processed. AND I am an LVT in a 24 hr. Vet Center. My diabetic cat is just waiting for his insulin. I should've listened to my co-workers and used the company they recommended, not VetRx.